Service Manager Serra Traverse City - NO WEEKENDS
Serra Traverse City
Traverse City, MI
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JOB DETAILS
SKILLS
Automotive Sales, Business Performance Management, Coaching, Communication Skills, Customer Experience, Customer Satisfaction, Financial Analysis, Financial Operations, Leadership, Maintain Compliance, Manufacturing Operations, Metrics, Parts Sales, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Profit & Loss, Regulatory Compliance, Repair Orders, Revenue Growth, Team Lead/Manager, Team Player
LOCATION
Traverse City, MI
POSTED
6 days ago
Service Manager
Be a Leader at Northwest Michigan's Largest Automotive Dealership
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!
Responsibilities:
- Manage all day-to-day service department operations
- Lead, coach, and develop service advisors, technicians, and support staff
- Monitor and improve key performance indicators, including:
- Labor gross profit
- Effective labor rate (ELR)
- Technician productivity & efficiency
- Customer satisfaction (CSI)
- Warranty performance
- Hours per RO
- Service absorption
- Gross profit and expense control
- Drive revenue growth while maintaining exceptional customer experience
- Ensure repair orders are properly written, billed, and closed
- Maintain manufacturer compliance and operational standards
- Recruit, train, and retain high-performing employees
- Work closely with Parts, Sales, and Executive Management to achieve dealership goals
- Build a culture of accountability, urgency, and teamwork
Qualifications:
- Prior dealership Service Manager or Assistant Service Manager experience preferred
- Strong understanding of dealership fixed operations and profitability drivers
- Experience leading teams in a high-volume environment
- Knowledge of DMS systems and dealership reporting
- Ability to analyze financial statements and operational metrics
- Excellent leadership, communication, and problem-solving skills
- Proven track record improving performance and developing employees
At Serra Traverse City, we are committed to building high-performing teams and delivering an outstanding experience to every customer. If you are ready to lead, improve processes, and make a measurable impact, apply today.
About the Company
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