Lead a High-Performing Service Team and Drive Customer SatisfactionAre you an experienced Service Manager with a passion for leadership, customer service, and operational excellence? We're looking for a motivated
Service Manager to oversee the daily operations of our service department in
Ocala, FL.
This position is ideal for someone who thrives in a fast-paced environment, enjoys developing technicians and advisors, and is committed to delivering exceptional customer experiences while driving shop profitability.
Service Manager
Location: Ocala, FL
Job Type: Full-Time
What You'll Do
- Lead and manage the daily operations of the service department to ensure efficiency, productivity, and profitability.
- Supervise, coach, and develop service advisors, technicians, and support staff.
- Monitor workflow, scheduling, and repair progress to ensure timely completion of customer repairs.
- Promote a positive, safety-focused, and customer-first work environment.
- Review repair orders, estimates, and warranty claims for accuracy and compliance.
- Manage department KPIs including technician productivity, efficiency, labor sales, gross profit, comeback rate, and customer satisfaction.
- Assist with hiring, onboarding, training, and performance evaluations.
- Resolve customer concerns professionally while maintaining high customer satisfaction scores.
- Collaborate with the Parts Department to ensure timely availability of parts and materials.
- Ensure compliance with OSHA safety standards and company policies.
- Monitor shop equipment and facility needs to maintain a clean, organized, and efficient operation.
- Develop strategies to increase labor sales, improve workflow, and reduce downtime.
Qualifications
Required
- 3+ years of Service Manager or Assistant Service Manager experience.
- Previous leadership experience in a dealership, fleet maintenance, heavy equipment, truck repair, or automotive service environment.
- Strong knowledge of diesel or automotive repair operations.
- Proven ability to lead and motivate teams.
- Excellent customer service and conflict-resolution skills.
- Strong organizational and time management abilities.
- Computer proficiency with shop management software and Microsoft Office.
- Valid driver's license.
Preferred
- Heavy-duty truck or diesel service experience.
- Experience managing technicians and service advisors.
- CDL (preferred but not required).
- ASE Certifications or equivalent technical background.
- Experience with warranty administration and manufacturer programs.
- Bilingual (English/Spanish) is a plus.
What You'll Bring
- Strong leadership and team-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills.
- A commitment to safety, quality, and customer satisfaction.
- Strong problem-solving and decision-making abilities.
- Financial awareness with the ability to manage budgets and improve department profitability.
- A positive attitude and a hands-on leadership style.
What We Offer
- Competitive Salary
- Monthly or Quarterly Performance Bonus
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Company-Paid Life Insurance
- Ongoing Leadership Training
- Career Advancement Opportunities
- Stable, Growing Organization
- Employee Discounts
- Company-Sponsored Events
Why Join Our Team?
We believe great leaders create great teams. As our Service Manager, you'll have the opportunity to mentor employees, improve operations, and make a direct impact on customer satisfaction and business success. We invest in our people, provide opportunities for growth, and foster a culture built on teamwork, accountability, and excellence.
If you're ready to lead a successful service department and take your career to the next level, we'd love to hear from you.
Apply today and help us deliver exceptional service while leading a team committed to excellence!