Highlights
Ensure Service Technicians maintain a clean and orderly work area by keeping tools, equipment and supplies in proper places, that they minimize waste and properly dispose of waste material and that they perform all related cleaning of equipment and work areas according to Housekeeping Plan and SSC procedures. Meet with management to discuss year-end results, improvement processes, employee issues and improvement plans to correct performance issues, goals and objectives and to discuss marketing/sales promotions.
Numbers & Facts
| Location | DE |
| Industry | Other/Not Classified |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1923 |
| Website | https://www.southernstates.com |
Description
General Summary
Manage the service department and staff to ensure the highest level of customer satisfaction.
Essential Job Functions
- Oversee the appearance and organization of the service department and associated outside areas.
- Interact with customers to ensure a positive experience.
- Continuously refine the service department processes to enhance experience by the customer.
- Monitor service technician goals to maintain an appropriate level of service. Update service goals board and report results to team and management.
- Coach Service Technicians to improve performance, safety and enhance technical skills. Create a sense of teamwork in the department and across other departments. Review ideas from staff, discuss year-end results and provide encouragement while maintaining a positive attitude.
- Stage service work and parts for team to ensure daily goals are achieved.
- Oversee warranty claims and ensure 100% of labor and parts are recovered.
- Ensure work orders are completed with required information. Follow up on availability of ordered parts.
- Evaluate tools and equipment to ensure good working condition.
- Ensure all equipment repairs are tested under extreme operating conditions and that problems as indicated on work orders have been properly repaired.
- Ensure each piece of repaired equipment is inspected for other issues using appropriate Maintenance Inspection Checklist. Notify customer if additional issues are discovered and obtain consent to complete additional repairs.
- Meet with management to discuss year-end results, improvement processes, employee issues and improvement plans to correct performance issues, goals and objectives and to discuss marketing/sales promotions.
- Update service reference materials (bulletins, manuals, publications).
- Ensure Service Technicians maintain a clean and orderly work area by keeping tools, equipment and supplies in proper places, that they minimize waste and properly dispose of waste material and that they perform all related cleaning of equipment and work areas according to Housekeeping Plan and SSC procedures.
- Ensure Service Technicians perform work safely so as to not cause harm to themselves, customers, co-workers, equipment or inventory. Ensure they utilize Personal Protective Equipment (PPE) as required. Ensure all equipment is operated according to SSC policy and regulations. Ensure compliance with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.
Supervisory Responsibility: Provide leadership and guidance to service technicians. Evaluate and manage the performance of those individuals.
About Company
Southern States is the place for those who do. For almost a century, we have consistently provided expert products, services and advice to people who aren't afraid of getting their hands dirty.
Today, our mission is to be the best at giving you the tools you need to get the job done right- whether you're running a large commercial farm, tending a backyard garden or just trying to keep your yard looking green and lush. We fulfill this mission by providing a full range of services and growing solutions for farms and around the home.
By creating lifelong relationships with those who share a mutual love of the land, we can ensure the success of our customers through the level of service and solutions we provide them.
At Southern States, we are proud to be one of the nation's largest farmer-owned cooperatives - a place for those who do.
Our employees enjoy a competitive salary & comprehensive benefits package that includes health, vision and dental insurance, wellness program, paid time off, volunteer time off, paid disability and life insurance, 401k savings plan, educational assistance and more. Come join us. For more information on Southern States, please visit our website at www.southernstates.com.
Southern States Cooperative, Inc., is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws, or regulations.