Service Manager

Human Hire

Los Angeles, CA

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JOB DETAILS

SKILLS

Billing Records, Budget Management, Coaching, Communication Skills, Construction Inspection, Corporate Compliance, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Driver's License, Emergency Services, Expense Tracking, Financial Administration, Leadership, Maintain Compliance, Maintenance Services, Microsoft Excel, Multitasking, Negotiation Skills, On Site Support, Operations, Operations Management, Operations Processes, Organizational Skills, People Management, Performance Analysis, Performance Metrics, Performance Reviews, Procedure Development, Process Improvement, Project Management Software, Project Schedule, Project Tracking, Project/Program Coordination, Protective Services, Quality Control, Quality Metrics, Reporting Skills, Resolve Customer Issues, Safety Standards, Safety/Work Safety, Team Lead/Manager, Team Player, Time Management, Vendor/Supplier Relations

LOCATION

Los Angeles, CA

POSTED

30+ days ago

Fire Sprinkler Service Manager
Location: Los Angeles, CA
Job Type: Full-Time (In-Office)
Lead a High-Performing Fire Protection Service Team
We are seeking an experienced Fire Sprinkler Service Manager to oversee the daily operations of a busy commercial fire protection service department. This leadership role is responsible for managing service technicians, coordinating schedules, maintaining strong customer relationships, overseeing budgets, and ensuring projects are completed safely, efficiently, and in compliance with applicable codes and standards.

If you're a strong leader who excels at managing people, improving processes, and delivering exceptional customer service, we'd like to hear from you.
What You'll Do Operations Management

Lead the day-to-day operations of the service department
Oversee scheduling, workflow, and project coordination
Coordinate emergency service calls and critical repairs
Ensure projects are completed on time, within budget, and to quality standards
Develop and improve service procedures and operational processes

Team Leadership

Supervise office staff and field technicians
Conduct performance evaluations and provide coaching and development
Delegate responsibilities and monitor productivity
Foster a collaborative, safety-focused work environment
Assist team members with technical or operational issues as needed

Customer Relations

Build and maintain strong relationships with customers and vendors
Respond to customer concerns and resolve issues promptly
Create and manage service agreement proposals
Coordinate with customers regarding scheduling and project updates
Deliver exceptional customer service to encourage long-term partnerships

Financial & Administrative Oversight

Manage departmental budgets and monitor expenses
Oversee billing, documentation, and reporting processes
Track performance metrics and generate operational reports
Negotiate with vendors and subcontractors
Ensure accurate project documentation and timely communication

Safety & Quality

Maintain high safety standards and quality control
Ensure compliance with company procedures and applicable codes
Monitor project performance and implement process improvements

Qualifications

Minimum 5 years of Service Manager experience
Strong leadership and team management skills
Excellent organizational, communication, and customer service abilities
Proficiency with Microsoft Excel for scheduling, tracking, and budgeting
Experience with project management software such as Procore, ServiceTrade, or similar is a plus
Ability to manage multiple priorities in a fast-paced environment
Valid driver's license

Preferred Qualifications

NICET certification(s)
Experience working with local fire departments and building inspection processes
College degree or equivalent leadership training

Benefits
We offer a comprehensive benefits package, including:

Medical, dental, vision, and life insurance
401(k) with company match
Paid holidays and paid time off
Employee ownership opportunities
Long-term career growth and advancement
Stable and supportive work environment

Why Join Our Team?
This is an excellent opportunity to join a well-established commercial fire protection company with a reputation for quality, safety, and customer service. You'll have the opportunity to lead a dedicated team, make a meaningful impact on operations, and build a long-term career with an organization committed to employee success.

Apply today if you're an experienced service management professional ready to take the next step in your career.

Service Manager

Human Hire

Los Angeles, CA

About the Company

Human Hire

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