Operations Manager Jobot
Carmel, IN13 days ago
- $100,000–$135,000 Per Year
Highlights
Experience:Minimumof5yearsofexperienceintrailerrepairor arelatedfield,withatleast5yearsin asupervisoryormanagerialrole. Prolonged periods of sitting at a desk and working on a computer.
Numbers & Facts
| Location | Indianapolis, Indiana |
Description
Description
JobOverview
TheServiceManagerisresponsibleforoverseeingthedailyoperationsofthetrailerrepairservicedepartment,ensuringhigh-qualityrepairandmaintenanceservices,anddeliveringexceptionalcustomersatisfaction.Thisroleinvolvesmanagingateamoftechnicians,coordinatingserviceschedules,handlingcustomerinquiries,andmaintainingoperationalefficiency.
ResponsibilitiesandDuties
- Supervise, mentor,andevaluateservicetechniciansandsupportstaff.
- Scheduleandassigntaskstoensureefficientworkflowandtimelycompletionofrepairs.
- Conductregulartraininganddevelopmentsessionstoenhanceteamskillsandknowledge.
- Serveas theprimarypointofcontactforcustomersregardingserviceinquiries,repairstatus,andconcerns.
- Addressandresolvecustomercomplaintsandissuespromptlyandprofessionally.
- Developandmaintainstrongcustomerrelationshipstofosterrepeatbusinessandreferrals.
- OverseedailyoperationsoftheTrailerandDeiselrepairdivisions,includingworkflowmanagement,partsinventory,andequipmentmaintenance.
- Ensureadherencetosafetystandards,companypolicies,andindustryregulations.
- Monitorandcontrolservicedepartmentbudgets,includinglaborcostsandinventoryexpenses.
- Implementandmaintainqualitycontrolprocessestoensurerepairsmeetcompanystandardsandcustomerexpectations.
- Conductregularinspectionsofcompletedworktoverifyqualityandaccuracy.
- Developandenforcebestpracticesforrepairproceduresandservicedelivery.
- Prepareandmanageservicereports,includingworkorders,servicelogs,andperformancemetrics.
- Analyzeservicedata toidentifytrends,areasforimprovement,andopportunitiesforefficiency.
- Coordinatewithotherdepartments,suchassalesandparts, tosupportoverallbusinessoperations.
- Staycurrentwithindustrytrends,technologicaladvancements,andbestpracticesintrailerrepairandmaintenance.
- Providetechnicalsupportandguidancetotechniciansasneeded.
- Troubleshootandresolvecomplexrepairissuesandensureproperdiagnosticproceduresarefollowed.
SkillsandQualifications
- Education:Highschooldiploma orequivalent; relevanttechnicalcertificationsorassociatedegreeinautomotiveormechanicalengineeringpreferred.
- Experience:Minimumof5yearsofexperienceintrailerrepairor arelatedfield,withatleast5yearsin asupervisoryormanagerialrole.
- Strongleadershipandteammanagementabilities.
- Excellentcustomerserviceandcommunicationskills.
- Proficiencyindiagnostictoolsandrepairtechniquesfortrailers.
- Solidunderstandingofsafetystandardsandindustryregulations.
- Strongorganizationalandproblem-solvingskills.
- Abilitytomanagemultipletasksandprioritiesin afast-pacedenvironment.
PhysicalRequirements
OfficeEnvironment
- Must be able to lift/carry5lbsfrequently.
- Must be able to lift/carry25lbsoccasionally.
- Must be able to lift/carry50lbsinfrequently.
- Prolonged periods of sitting at a desk and working on a computer.
Equal Employment Opportunity
Hinton Transportation Investments, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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