Service Manager - HVAC Position Overview As a Service Manager - HVAC at a Modigent operating company, you will lead commercial HVAC service operations, including repair, maintenance, troubleshooting, and light retrofit work. You will oversee service teams, drive customer satisfaction, ensure operational excellence, and deliver profitable results. Working closely with senior leadership, dispatch, and field supervisors, you will manage resources, develop people, and continuously improve service delivery. Progression from Level I to Level II reflects increasing scope of responsibility, team size, financial accountability, and strategic impact. Duties and Responsibilities by Level Service Manager I - HVAC - Lead day-to-day HVAC service operations for an assigned territory, market, or service line.
- Supervise Service Foremen, technicians, and support staff to deliver high-quality, timely service.
- Oversee scheduling, dispatch coordination, and resource allocation to maximize productivity and response times.
- Ensure strong customer communication, issue resolution, and satisfaction on assigned accounts.
- Monitor job profitability, labor utilization, and key service metrics; take corrective action as needed.
- Enforce safety standards, quality expectations, and company policies across the service team.
- Support recruiting, onboarding, training, and performance management of service personnel.
- Collaborate with Sales, Dispatch, and Operations to maintain alignment and support growth.
- Maintain accurate documentation, reporting, and compliance with refrigerant and service regulations.
Service Manager II - HVAC - Provide senior leadership for broader or more complex HVAC service operations (larger territory, multiple teams, or higher-volume accounts).
- Own full P&L responsibility or significant financial performance for the service business unit.
- Develop and execute strategies to improve first-time fix rates, response times, customer retention, and profitability.
- Lead continuous improvement initiatives across people, processes, and technology.
- Mentor and develop Service Manager I, Service Foremen, and high-potential technicians.
- Build and maintain strong relationships with key customers, general contractors, and internal stakeholders.
- Partner with senior leadership on capacity planning, market expansion, and service product development.
- Drive a strong safety culture and ensure full compliance with all regulatory and company requirements.
- Represent the service organization in cross-functional initiatives and strategic planning.
Supervisory Responsibilities Yes – Direct leadership of Service Foremen, technicians, and support staff. Level II carries broader span of control and greater accountability for team development and succession planning. Requirements/Qualifications - Experience:
- Level I: 7+ years of progressive commercial HVAC service experience, including 3+ years in a supervisory or lead role.
- Level II: 10+ years of progressive HVAC service experience with 5+ years of people and operational leadership; proven track record managing service P&L or large teams preferred.
- Education: High school diploma or GED required; associate or bachelor’s degree in a related field preferred.
- Certifications/Licenses: EPA Universal Refrigerant Certification required. Relevant HVAC certifications (NATE, manufacturer training) and OSHA 30 preferred. Valid driver’s license and clean driving record required.
- Physical Demands: Primarily office-based with regular job site visits; ability to walk active service sites and travel within the assigned territory.
- Work Environment/Safety: Combination of office and active service environments. This is a safety-sensitive leadership position.
Required Skills - Strong technical knowledge of commercial HVAC systems and service best practices.
- Proven leadership, team development, and performance management skills.
- Excellent customer relationship and communication abilities.
- Solid financial acumen (job costing, labor management, profitability analysis).
- Ability to drive process improvement and operational excellence.
- Strong problem-solving skills and composure under pressure.
Modigent Overview Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC, plumbing, and controls systems. With a strong coast-to-coast presence and extensive service capabilities, we empower customers, communities, and our over 1,500 team members to thrive with sustainable, efficient commercial building services. As part of our team, you'll contribute to thoughtful innovation and our people-first culture rooted in service, collaboration, and integrity. Why Work at Modigent - Competitive compensation based on experience and level, with opportunities for performance incentives.
- Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance.
- Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
- Professional development through hands-on training, mentorship, and clear career advancement paths across our nationwide operating companies.
- Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long-term career.
Equal Opportunity Statement Modigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic. Third-Party Recruitment Policy Modigent and its wholly-owned operating companies will not pay any fees for candidate introductions, resumes, or placements from recruiters, employment agencies, or staffing firms without a prior, signed recruitment agreement specifically authorizing submission for a designated position. Unsolicited resumes or candidate submissions will not obligate Modigent to any payment, and we reserve the right to pursue and hire such candidates without liability. Agencies are requested to refrain from contacting hiring managers directly; all inquiries and submissions must go through our Talent Acquisition team.
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