Service Manager

Key Responsibilities:

• Manage and lead shop employees to ensure productivity and quality of service.

• Oversee parts ordering and ensure timely availability for service needs.

• Maintain a clean, safe, and organized work area in compliance with company standards.

• Monitor and maintain profit margins and pricing markups in line with store procedures.

• Ensure the shop is stocked with the necessary inventory and supplies to perform daily operations.

• Foster a customer-first culture by ensuring all clients receive courteous and professional service.

• Collaborate with store leadership to achieve operational goals and KPIs.

• Identify areas for operational improvement and implement solutions.

• Train and mentor new team members as needed.

Qualifications:

• High school diploma or GED required; technical or business training preferred.

• 2+ years of experience in service operations or shop management.

• Strong leadership and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Basic knowledge of inventory systems, parts ordering, and markup strategies.

• Commitment to customer satisfaction and safety compliance.

Benefits:

• 401K

• 401K Matching

• Health Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

More Reasons to Love Southern Tire Mart:

• #1 North America Commercial Tire Dealer since 2012

• #1 Truck tire Re-tread in North American since 2007

• #1 Commercial Tire Dealer in the US since 2008
• Best in class service on America's favorite passenger tire brands