Service Manager - Greenville, NC

Job Title: Service Manager – Greenville, NC

Overview

Hills Machinery is looking for a driven Service Manager to lead shop and field service operations in Greenville, NC.

This role is responsible for overseeing technician scheduling, customer communication, service workflow, and operational performance—while helping ensure customers stay productive and equipment stays running.

The ideal candidate is a strong leader who thrives in a fast-paced environment, communicates effectively with both customers and technicians, and understands the importance of urgency, accountability, and follow-through.
At Hills Machinery, uptime is standard—and our Service Managers play a critical role in delivering on that promise.

What You’ll Do

        Lead daily shop and field service operations to support customer uptime and service excellence

        Schedule and coordinate technicians for emergency repairs, maintenance, and ongoing service work

        Communicate directly with customers regarding service needs, scheduling, repair status, and timelines

        Monitor workflow, technician productivity, and repair progress to ensure timely completion of work orders

        Support operational performance through KPI tracking, invoice accuracy, and department profitability

        Collaborate closely with parts, sales, and service teams to deliver a seamless customer experience

        Assist with customer issue resolution and help drive long-term customer relationships

        Ensure work orders, service documentation, and invoicing are completed accurately and efficiently

        Maintain a safe, organized, and professional work environment

What We’re Looking For

        Experience managing service operations within heavy equipment, construction, rental, or related industries

        Strong leadership, communication, and organizational skills

        Ability to prioritize work and perform effectively under pressure

        Customer-focused mindset with strong problem-solving abilities

        Experience coordinating technicians, workflow, and service scheduling

        Comfortable managing KPIs, operational performance, and invoicing processes

        Proficiency with computers and business software systems

Working Environment

        Combination of office, shop, and field environments

        Fast-paced operational setting supporting customers and technicians

        Occasional after-hours support may be required to meet customer needs

Why Hills Machinery

Hills Machinery supports contractors and producers across the Southeast with more than equipment. Through our construction, environmental, and paving divisions, we help customers maximize uptime with equipment solutions, responsive support, and Hills Uptime Operations — our proactive, fractional fleet management approach designed to keep jobs moving and fleets productive.

At Hills, we invest in our people, our partnerships, and our customers because when our customers succeed, we succeed.