Business Operations, Business Processes, Call Centers, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Food Services, Multitasking, Onboarding, Order Management, Organizational Skills, Pricing, Professional Services, Pumps, Retail, Telephone Skills, Time Management, Training/Teaching
LOCATION
Phoenix, AZ
POSTED
5 days ago
Service Advisor
Location: Phoenix, AZ
Schedule: M-F 7:00AM -4:00PM
Compensation: $25–$30/HR + Benefits
Phoenix Pumps
Position Summary
Phoenix Pumps is hiring a Service Advisor to join our Service Operations team. This is a fast-paced, customer-facing coordination role responsible for managing repair quotes, work orders, and communication between customers, technicians, vendors, and internal teams.
This role is heavily focused on communication, organization, and system-based work using our ERP platform (P21). The Service Coordinator plays a key role in keeping service jobs moving efficiently from diagnosis to completion while ensuring a strong customer experience.
This is an excellent opportunity for early-career candidates, recent graduates, or individuals transitioning from high-volume customer service environments such as food service, retail, or call centers into a structured office-based operations role. We provide extensive training and support for individuals who are motivated to learn and grow.
What You’ll Do
Review technician findings and create accurate repair quotes
Communicate with customers regarding repair status, pricing, and approvals
Follow up on open quotes to ensure timely responses and next steps
Build and manage work orders in ERP system (P21)
Coordinate with vendors for parts pricing and availability
Support scheduling, dispatch coordination, and service workflow as needed
Maintain accurate and organized documentation across all active jobs
Ensure timely turnaround on quotes (target: 15–30 minutes)
Who This Role Is For
We are looking for individuals who are:
Early in their career or recently out of school
Coming from customer-facing environments such as:
Food service / hospitality
Retail
Call centers or high-volume customer support roles
Comfortable working in fast-paced, structured environments
Interested in learning systems, software, and operational workflows
Looking for stable hours, consistent pay, and long-term growth opportunities
Candidates who are strong communicators, quick learners, and detail-oriented tend to succeed in this role.
What We’re Looking For
Strong communication skills (phone, email, customer interaction)
High attention to detail and organizational ability
Ability to manage multiple tasks in a fast-paced environment
Comfort learning new software and structured workflows (ERP experience a plus)
Dependable, coachable, and process-driven mindset
Training & Development
We provide a structured, hands-on onboarding program designed to set you up for success:
~250 company-wide training modules
Role-specific training on quoting, parts, and service workflows
Hands-on ERP training (P21 system)
2 weeks of side-by-side training with experienced team members
Ongoing support and development as you grow in the role
Why Join Phoenix Pumps
This is a long-term career opportunity in industrial service operations for individuals who want to grow beyond entry-level customer service roles. You’ll gain valuable experience in:
Business operations and workflow coordination
Technical service environments
ERP systems and structured business processes
Customer communication in a professional service setting
We invest heavily in training and development and provide a clear path for growth within the company.
Key Success Traits
Strong communicator with a customer-first mindset
Fast learner who thrives in structured environments
Reliable, organized, and detail-oriented
Comfortable asking questions and learning new systems