Service Manager

HVAC Service Manager (Commercial)

Position Summary

The HVAC Service Manager oversees the daily operations of the commercial HVAC service department, leading technicians, supervisors, and dispatch to ensure high-quality service, customer satisfaction, and departmental profitability. This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives.

Key Responsibilities

• Lead and manage all aspects of the HVAC Service Department, including technicians, supervisors, and dispatch

• Drive departmental P&L performance, service growth, and operational efficiency

• Schedule and support technicians to meet service demands and customer expectations

• Recruit, train, develop, and evaluate service personnel

• Ensure work quality, safety compliance, and adherence to company policies

• Oversee work order processing, billing accuracy, and cash flow

• Coordinate parts, materials, and fleet usage to support service operations

• Maintain strong customer and vendor relationships, including warranty support

• Generate sales leads and promote maintenance/service agreements

• Collaborate with other departments to meet company goals

Qualifications

• 5+ years of HVAC service or management experience (or equivalent combination of education and experience)

• Strong technical knowledge of commercial HVAC systems

• Proven leadership, communication, and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency with common office and service management software

• Valid driver’s license and willingness to work flexible hours as needed