Service Manager – EAG Ford Mount Pleasant
Mount Pleasant, TX | Full-Time
EAG Ford Mount Pleasant is looking for a Service Manager to run our service department. This is a leadership job with real ownership — you'll own the department's gross, the customer experience, and the growth of your people. We're an 8-store group with room to move up, and we back our managers with the training and tools to win.
What you'll do
- Run the day-to-day operation of the service drive, shop, and appointment process
- Own the service P&L: labor and parts gross, effective labor rate, hours per RO, technician proficiency, and expense control
- Hire, train, and develop advisors and technicians, and build a bench so we're never short-handed
- Set daily and monthly goals with the advisor team and hold one-on-ones that actually change performance
- Drive CSI and online reviews by fixing it right the first time and handling problems before they escalate
- Keep the shop loaded through effective dispatching, appointment control, and multi-point inspection follow-up
- Manage Ford warranty policy, claim submission, and recall/open-campaign completion, and stay ready for a warranty audit
- Partner with parts, sales, and the GM to keep the whole store running together
- Maintain a safe, clean, compliant shop
What we're looking for
- 3+ years managing or assistant-managing a dealership service department; Ford experience is a strong plus
- A proven track record of growing hours per RO, gross, and CSI — be ready to talk numbers
- Strong with a DMS (CDK, Reynolds, or similar) and comfortable reading a financial statement
- A leader people want to work for: direct, fair, and on the drive, not behind a desk
- Valid driver's license and clean driving record
What we offer
- Pay: Competitive
- [Medical, dental, vision, 401(k), paid time off]
- Ford factory management training and certification
- Real support from a fixed operations director who's been in your chair
- Advancement inside an 8-rooftop group