About Us
At Southeastern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we do—and we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus.
What You'll Do
As our Service Manager, you'll be the front line of our service department—leading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.
Your Day-to-Day Might Look Like This:
Leadership & Team Management
Lead and mentor a team of Service Technicians
Run effective meetings, track performance, and make sure training requirements are met
Handle scheduling, time management, and safety programs
Foster strong cross-departmental communication
Customer Service Excellence
Greet customers and actively listen to their concerns
Keep customers informed about service timelines, updates, and repairs
Ensure every interaction exceeds customer expectations
Scheduling & Workflow Coordination
Assign work to techs based on skillset and availability
Reduce downtime and ensure efficient task allocation
Communicate job status updates with customers and team
Documentation & Invoicing
Maintain detailed service records and equipment histories
Create work orders, estimates, and invoices
Ensure standards like 3C and Machine Service Protocols are followed
Parts & Inventory Oversight
Partner with the parts team to secure necessary components
Track supply usage, reorders, and returns
Ensure parts are properly billed or returned
Accountability & Metrics
You're the go-to person for key service department goals:
Days to Close
Department Revenue vs. Budget
Performance Reviews
Labor Efficiency & 5S Standards
What You Bring to the Table
High school diploma or equivalent (technical training is a plus!)
Prior experience in construction equipment service or a related industry
Strong leadership, customer service, and communication skills
Working knowledge of parts, service processes, and inventory systems
Ability to lift/move up to 50 lbs occasionally
Valid driver's license; willing to become forklift certified
Bonus Points If You…
Thrive in fast-paced environments
Love solving problems and improving systems
Are comfortable juggling tasks, people, and priorities
Travel Requirements
Minimal—less than 10% annually. May vary during initial training.
Why Southeastern?
Because we're not just offering a job—we're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.
Equal Opportunity Employer
We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Ready to Help Our Customers Win?
Apply now and take the next step in your career with Southeastern Equipment!
Southeastern Equipment stands behind the equipment we carry and the customers we serve. At Southeastern, you’re not only getting top performing equipment, you’re getting quality and trusted support. We’re here to make your equipment experience a great one.
Southeastern offers new, used, and rental equipment for each industry with full in-shop and field technician service and a dedicated parts department.
Experienced ManufacturersSoutheastern carefully selects dependable and experienced equipment manufacturers. Each manufacturer excels in delivering parts on time and providing outstanding warranty support. A wide range of trusted manufacturers are available to ensure the right product is available and each customer receives uninterrupted support.
Case, Southeastern’s primary vendor, is a world-class construction equipment manufacturer and trusted partner for over 50 years. Case has received numerous performance awards and leads the industry with their innovative products.
Factory Trained TechniciansSoutheastern’s factory trained technicians understand that your equipment’s operation is key to your success. Our technicians have a wide range of experience and are always prepared with a fleet of service trucks. At your job site or in our facility, Southeastern’s factory trained technicians use advanced diagnostic and repair tools to provide the fastest turnaround.
On Hand and Specialized PartsSoutheastern has an extensive inventory of parts to efficiently support our service team. This on hand inventory allows service technicians to quickly diagnose and repair your equipment. Dedicated parts personnel are available at each location to help you find the part you need – even for older, specialized equipment.