| Location | Downers Grove, Illinois |
| Website | www.rwedesignbuild.com |
The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed.
Key Responsibilities:
Service Management
Lead, supervise, and support service work in daily operations
Manage schedules, job assignments, and resource allocation to ensure timely service delivery
Create and present regular service reports to senior management
Customer & Client Relations
Develop service proposals, estimates, and service contracts for clients
Maintain strong customer relationships and ensure high levels of satisfaction
Respond promptly to service requests, issues, and complaints
Identify customer needs and recommend appropriate solutions
Hands-On Service Work
Perform general handyman and service work as needed, including (but not limited to): Minor carpentry, drywall, and painting
Basic plumbing and electrical repairs
Door, hardware, and fixture repairs
Cage and kennel installation
Troubleshooting and general maintenance tasks
Maintaining a clean, organized, and hazard-free job site
Assist technicians in the field on complex or time-sensitive jobs
Ensure all work meets company quality standards and safety requirements
Operational Oversight
Ensure service jobs are completed on time, within scope, and to client expectations
Coordinate materials, tools, and equipment for service work
Enforce safety procedures and company policies on all job sites
Minimum of 2 years of experience in a similar role
Solid knowledge of the commercial construction process
Experience managing at least 2 employees.
Excellent communication skills
Strong time management skills
Must be authorized to work in the United States without current or future employer sponsorship.