Service Manager - Commercial Roofing & Coatings

The Service Manager is a division-building role. You will be responsible for standing up the service department from scratch - hiring and developing your team, and building the operational infrastructure. This role owns everything from customer relationships and field execution to scheduling, quality control, and safety.

KEY RESPONSIBILITIES

Service Division Buildout

• Stand up the Unicoat service department
• Hire, onboard, and develop a team of service technicians and field leads within the first 90 days
• Build the operational infrastructure: scheduling workflows, work order processes, quality standards, and safety protocols
• Establish vendor and supplier relationships for materials and equipment

Field Operations & Scheduling

• Manage day-to-day scheduling and dispatching for all service crews, coordinating surface prep, application windows, and weather-dependent work
• Conduct pre-job inspections, in-progress quality checks, and post-job walkthroughs to verify workmanship standards
• Ensure accurate, complete job documentation: photos, warranty paperwork, SDS compliance records, and work order closeout

Financial Performance

• Own the service P&L: manage labor, materials, and equipment costs
• Monitor material yield and coverage rates
• Drive service revenue at or exceeding budget in the first year of division launch
• Track billable utilization across the team

Safety & Compliance

• Lead with a safety-first culture
• Achieve and maintain zero OSHA recordables or violations
• Conduct regular toolbox talks, safety audits, and incident reviews

Customer & Quality

• Serve as the primary point of contact for service customers
• Handle escalations, warranty callbacks, and quality issues with speed and professionalism
• Ensure mobilization is scheduled within 48 hours of service request; 90% of work orders completed within quoted scope and timeline
• Represent Unicoat on-site and in customer conversations with strong energy and a customer-first mindset

QUALIFICATIONS

Required

• 3+ years in operations leadership within commercial or industrial roofing, coatings, waterproofing, or related building envelope services
• Proven track record of delivering gross margin through disciplined cost control across labor, materials, and equipment
• Experience managing chemical safety programs: SDS, PPE protocols, respiratory protection, and HAP compliance
• History of building or scaling service teams, including hiring, onboarding, and developing field applicators
• Experience with quality control systems: pre-job inspections, in-progress checks, and warranty documentation
• Proficiency with a field service management platform
• Strong written and verbal communication skills; comfortable in front of customers and crews alike
• Valid driver's license and satisfactory driving record required

Preferred

• Familiarity with commercial or industrial roofing systems, in addition to coatings
• OSHA-30 Certification
• Bilingual (English/Spanish) a plus

WHAT WE OFFER

• Competitive compensation commensurate with experience
• Company Truck + Gas card
• Company Laptop + Company Phone
• PTO and paid holidays
• Opportunity to build and lead a service division from the ground up with the backing of a growing, PE-backed platform
• Collaborative culture that values accountability, grit, and continuous improvement