Service Manager - Cloud And Infrastructure Engineering

TEKsystems c/o Allegis Group

Milwaukee, WI

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JOB DETAILS

SALARY

$55–$70 Per Hour

SKILLS

Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Business Services, Business Transformation, Candidate Screening, Capacity Management, Cloud Computing, Collocation, Communication Skills, Computer Science, Consulting, Contract Negotiation, Cost Control, Cross-Functional, Customer Satisfaction, Customer Support/Service, Disaster Recovery, Distribution Operations, Documentation Standards, Enterprise Applications, Fortune 500 Customers, Genetics, High Availability, Hospital, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Response, Information Technology & Information Systems, Infrastructure as a Service (IaaS), Leadership, Linux Operating System, Machine Tool, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Windows Azure, Multitasking, Network Security, Operational Improvement, Operational Strategy, Operations, Operations Management, People Management, Performance Management, Performance Metrics, Policy Development, Policy Implementation, Problem Solving Skills, Procedure Development, Procedure Implementation, Process Improvement, Regulatory Compliance, Resource Management, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Software Engineering, Software Patches, Staff Development, Staff Training, Strategic Planning, Supplier Relationship Management (SRM), Team Lead/Manager, Team Player, Technical Leadership, Technical Strategy, Technical Support, Thought Leadership, VMWare, VMWare ESX/ESXi, Vendor/Supplier Management, Vendor/Supplier Relations, Workforce Planning

LOCATION

Milwaukee, WI

POSTED

2 days ago

Overview
Our client is seeking a hands-on Team Lead who will transition into an IT Manager upon full-time conversion. This role combines technical execution with leadership responsibilities, overseeing a team of seven individual contributors while remaining actively engaged in day-to-day operations.
The team supports a highly diverse environment including on-premises infrastructure, Azure and AWS cloud platforms, VMware/ESX, Linux systems, and enterprise disaster recovery and colocation operations. Core responsibilities include infrastructure support, patching, maintenance, and ensuring overall platform reliability and performance.

Position: IT Service Manager - Cloud & Infrastructure Operations

Position Summary

The IT Service Manager - Cloud & Infrastructure Operations is responsible for delivering reliable, secure, and scalable infrastructure and cloud services. This role oversees daily operations of shared technology platforms supporting enterprise applications and business services.
Acting as both a technical leader and people manager, this individual partners closely with architecture and engineering teams to shape strategy, influence design, and drive operational excellence across cloud, on-prem infrastructure, networking, and security domains.
Key focus areas include team leadership, service reliability, capacity planning, vendor management, and continuous service improvement to enhance performance, customer satisfaction, and cost efficiency.

Key Responsibilities

Leadership & Strategy

Help develop and implement policies, procedures, and standards for Cloud & Infrastructure Operations
Operate with a high degree of autonomy while collaborating across IT teams
Contribute to technical strategy, roadmap planning, and architecture-level decision-making
Drive improvements in system resilience, monitoring, and control frameworks
Serve as a senior technical mentor and thought leader across engineering and operations

Team Management

Lead, mentor, and develop a team of 7 infrastructure professionals
Manage daily operations including workload distribution, priorities, and performance
Support hiring, training, employee development, and workforce planning
Ensure effective resource allocation to meet business objectives
Foster a collaborative, high-performance team environment

Service Reliability & Operations

Ensure high availability and performance of infrastructure and cloud services
Proactively monitor systems and resolve issues to minimize downtime
Apply ITIL best practices and track KPIs for operational performance
Lead incident response and drive root cause analysis and resolution

Process Improvement & Delivery

Identify opportunities to improve operational efficiency and service quality
Standardize and document procedures for consistent execution
Implement automation and modern tooling to optimize operations
Support implementation of new technologies and infrastructure solutions
Track and report on KPIs and SLAs

Vendor & Stakeholder Management

Manage relationships with vendors, contractors, and internal stakeholders
Ensure third-party services meet performance and compliance standards
Serve as escalation point for platform-related issues
Participate in vendor negotiations, contract management, and cost control
Partner cross-functionally to align IT services with business goals

Qualifications

Education & Experience

Bachelor's degree in Information Technology, Computer Science, or related field
5+ years of IT operations experience, including 2+ years in a leadership role
Hands-on experience supporting both on-prem and cloud environments
Familiarity with ITSM frameworks (ITIL preferred)

Technical & Professional Skills

Strong leadership and team management abilities
Experience with VMware, Azure, AWS, Linux, and enterprise infrastructure
Excellent problem-solving and analytical skills
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Understanding of regulatory and compliance requirements

Work Environment

Professional office setting

Experience Level

Mid-level to emerging senior leadership track

Job Type & Location
This is a Contract to Hire position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $55.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on May 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Service Manager - Cloud And Infrastructure Engineering

TEKsystems c/o Allegis Group

Milwaukee, WI

About the Company

TEKsystems c/o Allegis Group

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