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Service Manager

JIT Toyota-Lift

  • Cheektowaga, New York
  • 3 days ago

    Highlights

    JIT Toyota-Lift, a leading provider of material handling equipment, forklift sales, service, rentals, and parts , is seeking an experienced Service Manager to lead our Service Department and help drive the future of our organization. About JIT Toyota-Lift Our mission is to deliver expert service that protects our customers' uptime, maximizes equipment performance, and creates measurable value through professional communication, skilled technicians, technology, and disciplined execution.

    Numbers & Facts

    LocationCheektowaga, New York
    Websitehttps://www.jitny.com/about-new-york-toyota-forklift-dealer/careers

    Description

    Service Manager
    JIT Toyota-Lift | Buffalo, NY
    Lead People. Drive Performance. Make an Impact.
    JIT Toyota-Lift, a leading provider of material handling equipment, forklift sales, service, rentals, and parts, is seeking an experienced Service Manager to lead our Service Department and help drive the future of our organization. This is an exciting opportunity for a motivated leader who enjoys developing people, improving processes, solving problems, and delivering exceptional customer service.
    At JIT Toyota-Lift, we believe in rewarding results. In addition to a competitive salary, this position offers a performance-based bonus tied to individual and company success.
    If you're looking for a leadership role where you'll have the opportunity to influence operations, develop a high-performing team, and make a measurable impact on the business, we'd love to hear from you.
    What You'll Do
    As Service Manager, you'll oversee the daily operations of our Service Department while leading a team of technicians and support staff. You'll be responsible for creating an environment where employees can succeed while ensuring our customers receive exceptional service every day.
    You'll:
    • Lead, coach, and develop a team of Service Technicians and a Service Coordinator
    • Drive operational excellence through performance management and continuous improvement
    • Monitor department KPIs, technician productivity, scheduling, and workflow
    • Ensure work orders, payroll, billing, and documentation are accurate and completed on time
    • Partner with Sales, Parts, and Customer Support to deliver an outstanding customer experience
    • Conduct one-on-one meetings, performance reviews, and employee development discussions
    • Promote Lean thinking and identify opportunities to improve efficiency and eliminate waste
    • Maintain Toyota service standards while ensuring quality and safety expectations are met
    • Build strong customer relationships through proactive communication and service excellence
    What We're Looking For
    We're looking for someone who enjoys leading people just as much as solving operational challenges.
    Preferred Qualifications
    • Five years of service industry experience
    • Three to five years of leadership or management experience
    • Material Handling industry experience is a plus
    You'll Be Successful If You Have
    • Strong leadership and coaching abilities
    • Excellent communication and interpersonal skills
    • A customer-first mindset
    • The ability to prioritize and manage multiple competing demands
    • Experience improving processes and leading continuous improvement initiatives
    • Strong organizational and problem-solving skills
    • Confidence using business software and technology
    Why Join JIT Toyota-Lift?
    At JIT Toyota-Lift, we invest in our people because we know they're the foundation of our success. We believe in continuous improvement, teamwork, accountability, and doing the right thing for our customers and each other.
    We Offer
    • Competitive salary
    • Performance-based bonus opportunity
    • Medical, Dental & Vision Insurance
    • Health Reimbursement Arrangement (HRA)
    • Voluntary benefits including Accident, Hospital Indemnity, and Critical Illness Insurance
    • 401(k) with company match
    • Company-paid Life Insurance
    • Short-Term Disability Insurance
    • Employee Assistance Program (EAP)
    • Paid Time Off
    • Paid Holidays
    • Ongoing training and professional development
    • Career advancement opportunities
    • A collaborative, team-oriented work environment focused on continuous improvement
    About JIT Toyota-Lift
    Our mission is to deliver expert service that protects our customers' uptime, maximizes equipment performance, and creates measurable value through professional communication, skilled technicians, technology, and disciplined execution.
    If you're ready to build high-performing teams, improve operations, and make a lasting impact, we encourage you to apply today.
     
    JIT Toyota-Lift is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and applicable law. We provide equal employment opportunities without regard to any characteristic protected by federal, state, or local law.
     
     

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