Service Manager - BMW

Job Title: Service Manager-BMW

Department: Service

Location: Guam

Position Type: Regular Full-Time

Atkins Kroll is seeking an experienced and results-driven Service Manager to lead our service operations in Guam. This role is responsible for driving operational excellence, leading high-performing teams, and delivering exceptional customer experience while ensuring profitability and compliance with OEM and company standards.

If you are a strong leader with a passion for customer service, team development, and operational performance, this is your opportunity to make an impact.

What you'll do

• Lead, coach, and develop the service team to achieve performance targets and deliver best-in-class service
• Drive customer satisfaction by ensuring a seamless, professional, and high-quality service experience
• Oversee daily service operations including workflow, productivity, and repair order management
• Monitor department performance, analyze gaps, and implement action plans to achieve business goals
• Ensure compliance with OEM standards, warranty policies, and regulatory requirements
• Build strong relationships with OEM partners and support campaigns, recalls, and reporting requirements
• Manage departmental budget, costs, and resources to maintain profitability and efficiency

About you

• High School Diploma or equivalent required
• Minimum of 5 years management experience in the automotive industry
• Valid Guam Driver's License required
• Strong leadership and team development skills
• Proven ability to drive operational performance and achieve business targets
• Excellent customer service and relationship management skills
• Strong analytical, problem-solving, and decision-making abilities
• Knowledge of dealership operations, service processes, and OEM standards
• Safety-focused with understanding of regulatory compliance

Start your journey

If you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit we're looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) - Available based on eligibility and company policy
• Health and Life Insurance - Access to company-sponsored plans (eligibility applies)
• Retirement Savings Plan - Participation subject to plan terms
• Employee Discount Program - Discounts on company products and services
• Fuel Card - Access to partner fuel programs
• Additional Leave Benefits - Includes applicable leave types per company policy
• Training & Development - Opportunities to learn and grow within the organization

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com