Service Manager / Auto Service WriterGerald's Tires & Brakes | Charleston, SCJoin a fourth-generation, family-owned automotive company where people come first.Since 1975, Gerald's Tires & Brakes has grown from four locations and 12 employees into a thriving organization with seven locations and approximately 150 team members serving the Charleston area. As an independently owned and operated business, we've built our success on exceptional customer service, strong community values, and a commitment to developing our employees.At Gerald's, we believe our people are our greatest asset. We pride ourselves on promoting from within, providing ongoing training, and creating a supportive, family-oriented culture where employees can build lasting careers. When you join our team, you're not just another employee, you're part of the Gerald's family.If you're passionate about customer service, leadership, and the automotive industry, we'd love to speak with you.Why Join Gerald's Tires & Brakes?Career Growth & TrainingPaid training opportunitiesCareer path development programExtensive training resourcesOpportunities for promotion and advancementStrong commitment to promoting from withinSupportive leadership dedicated to employee success and developmentCompensation & BenefitsCompetitive payChoice of a 4-day or 5-day work weekHealth and dental premium sharingRetirement plan with company matchPaid vacation and sick timeEmployee discountsNo Sunday workRelocation assistance may be available for qualified candidates relocating to the Charleston areaWork EnvironmentIndependently owned and family-operated businessFourth-generation automotive company with a long history of successFamily-oriented, team-focused cultureStable and growing organization with seven locations throughout the Charleston areaSupportive leadership and collaborative team environmentLong-term career opportunities with room for advancementAn organization that values and appreciates every team memberAbout the RoleAs a Service Manager / Auto Service Writer, you'll be the trusted connection between our customers and technicians. You'll play a critical role in delivering an exceptional customer experience while helping ensure vehicles receive the highest quality service.This position is ideal for someone who enjoys building relationships, solving problems, and working in a fast-paced automotive environment.ResponsibilitiesGreet and assist customers with their vehicle service needsAccurately document vehicle concerns and prepare repair ordersCommunicate repair recommendations and service updatesCoordinate workflow between customers and techniciansDeliver outstanding customer service while building long-term customer relationshipsHelp maintain Gerald's reputation for honesty, integrity, and quality workmanshipSupport daily shop operations and team successQualificationsValid driver's license with a clean driving recordPrevious automotive industry experience preferredStrong communication and customer service skillsProfessional demeanor and positive attitudeDependable and punctualStrong organizational and multitasking abilitiesTeam-oriented mindsetCommitment to delivering an exceptional customer experienceScheduleChoice of a 4-day or 5-day work weekAbout Gerald's Tires & BrakesFor more than 50 years, Gerald's Tires & Brakes has provided reliable automotive service to customers throughout the Charleston area. Our team delivers everything from preventative maintenance and tire services to complex automotive repairs.We're proud to be recognized as one of Charleston's top places to work because we genuinely invest in our people. We believe in treating our employees like family, supporting their growth, recognizing their contributions, and providing opportunities for long-term success.Apply TodayReady to build a rewarding career with a growing company that values your contributions and invests in your future?Apply today. Our mobile-friendly application takes just minutes to complete.Building Careers. Serving Customers. Growing Together.
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