Service Manager
GreenKiss Staffing Solutions, Inc.
Austin, TX
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JOB DETAILS
SALARY
$125,000–$135,000
LOCATION
Austin, TX
POSTED
30+ days ago
Service Manager
Austin, TX
$125K - $135K per year depending on experience
Job Responsibilities include but are not limited to:
- Oversee all service and inspection processes
- Monitor and report on metrics involving revenue, gross margin, and productivity
- Develop/implement/continuously improve process to convert installation clients to inspection sales
- Assist in the growth of alarm/extinguisher/suppression service and inspection business
- Oversee audits and work instructions improvement process to insure integrity and relevance
- Seek out opportunities for multi-office service premier or national accounts
- Coordinate service operations with Premier Accounts to ensure that customer needs are being met
- Ensure that risk assessment training is delivered to service and inspection employees
- Develop/augment/update sales pricing program for inspectors and service sales
- Assist in preparation of service sales budget and resources analysis with CEO
- Propose ways to leverage technology and process improvement to increase productivity and profitability
- Travel to other offices for support with premier or national accounts
- Perform other duties as assigned by executive management or CEO
Expectations:
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
- Safety First 1. Start each meeting with a Safety Topic
- 2. Complete Monthly Jobsite Visits/Observations
- 3. Hold team accountable for all Safety Initiatives
- 4. Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) Self and Team
- Communicate effectively and professionally within the department and with internal and external customers
- Understand and Follow HR and Safety Initiatives and Processes
- Conduct Weekly Meetings with Team Superintendents, Administration, Sales, Design, etc.
- 1. Update status on all jobs materials, equipment rentals, subcontractors, intercompany jobs, etc.
2. Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
3. Confirm required payment terms on open jobs- Timely Review and Sign Off on Reports 1. Active, Inactive, Greater than 50% Profitability 2. Liens and Notices
- Track and Ensure Profitability of Department
- Oversee Change Order Management
- Promote and Track Department Growth stretch goal of 20%/year (Remodel, Service, and Inspections);department goals to be discussed annually
- Support and Ensure Team Adherence to All Company SOPs Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
- Ensure jobs are set up in the correct department i.E., SC, SR, SS, SD, SI, etc.
- Ensure Inventory Control measures are in place for department
- Ensure multiple bids for Material Purchasing optimization
- Manage Subcontractors and review/approve all subcontractor invoices prior to payment
- Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
- Maximize Labor Production and Efficiency while maintaining quality standards
- Overhead Review semi-annual meetings with leadership
- Maintain Quality Control in all aspects of the department
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
- Reduce Turnover and Increase Retention within department
- Training 1. Input and Development of Training Requirements 2. Commitment to Training at all levels for all team members
- Reports Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc. Operations Labor/Productivity, Materials Purchasing
- Sales
- Administration
- Teamwork maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
- Be an Expert on Every Aspect of Your Business/Department
Knowledge:
- Minimum education of High School Diploma or Equivalent
- Some secondary education is desirable
- Must possess intermediate skills in Microsoft Word and Excel software
Work Experience:
- 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems
- 5+ years of experience in Business Management
- 2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales
- 5+ years of experience in fire sprinkler sales and/or service, preferred
- Experience with fire alarm and suppression systems, preferred
Skills and Competencies:
- Self-motivated, ambitious, and interactive
- Communicative, detail-oriented, and organized
- Demonstrate positive team work and ability to be a team leader and mentor
- Excellent communication, training, and planning skills required
- Sense of pride, integrity, and organizational ability required
- Must be able to work independently and with others
About the Company
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