The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. Collaborate with colleagues in other departments to improve the overall performance and profitability of the business.
ESSENTIAL FUNCTIONS:To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure customers receive prompt, courteous, and effective serviceRespond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
- Manage shop work load, schedule appointments, and maintain an organized schedule with all Service TechniciansMentor Service Technicians and monitor the repairs they do
- Process work orders from start to finish, in line with Company policies and proceduresMaintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs.
- Review weekly parts and labor sales numbers and goalsProcess warranty repairs with the manufacturer
- Prepare and finalize invoice transactions with customers, including receiving paymentGenerate estimates, when needed
- Continually seek technical and product knowledge by completing on-line and hands on trainingReport any faulty equipment and hazards to the Director of Service
- Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customerKNOWLEDGE, EDUCATION AND/OR EXPERIENCE:Requires a high school diploma or general education diploma (GED)
- Five years of practical service management experienceAssociate’s degree or Bachelor’s degree preferredSKILLS:
- Written and verbal communication skillsMicrosoft Office skills
- Exceptional customer service skillsABILITIES:Apply good judgment in recognizing scope of authority
- Define problems, collect data, establish facts and draw valid conclusionsMust be able to multi-task
- Ability to maintain an orderly and clean shopMust be able to build a team and promote a teamwork environmentBENEFITS:
- Competitive Compensation
- Health, Dental, and Vision Insurance
- HSA with Company Matching
- 401(k) with Company Contribution
- Company-Paid Life and Short-Term Disability Insurance
- Long-Term Disability Insurance
- Holiday Pay and PTO
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