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Service Management Specialist

Sunrise Systems Inc

Chandler, AZ

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JOB DETAILS
SKILLS
Asset Management, Auditing, Bar Code Scanners, Communication Skills, Computerized Maintenance Management System (CMMS), Consulting, Detail Oriented, Documentation, Documentation Standards, Inventory Management, Inventory Reports, Microsoft FAST, Network Operations Center, Network System Hardware, Organizational Skills, Physical Inventory, Presentation/Verbal Skills, Reconciliation, Record Keeping, ServiceNow, Writing Skills
LOCATION
Chandler, AZ
POSTED
6 days ago

Job Title: Service Management Specialist

Job ID:26-03129

Location: Omaha NE, Chandler AZ, Atlanta GA, Lewisville TX

Duration: 24 months of contract

Job Summary

We are seeking a Service Management Specialist to support day-to-day asset management activities within a Data Center environment. This is an operational role requiring hands-on work with physical IT assets, asset verification, and ticket management using ServiceNow.

The ideal candidate will have experience using ServiceNow as an end user (not as a Developer, Administrator, or Implementation Consultant) along with working knowledge of Data Center Infrastructure Management (DCIM) tools. Responsibilities include verifying asset information, validating asset tags, identifying discrepancies, and creating ServiceNow tickets to ensure accurate asset records.

Key Responsibilities

  • Perform physical verification of IT assets within the Data Center.
  • Validate asset tags and ensure asset information matches inventory records.
  • Identify discrepancies in asset records and create/update asset-related tickets in ServiceNow.
  • Use ServiceNow to track asset-related requests and maintain accurate documentation.
  • Utilize DCIM tools to verify asset locations, rack positions, power assignments, and infrastructure inventory.
  • Support asset inventory, audits, and reconciliation activities.
  • Work closely with Data Center Operations, Infrastructure, and Asset Management teams to maintain accurate asset records.
  • Follow established asset management processes and documentation standards.
  • Assist in maintaining accurate asset and location data across enterprise asset management systems.

Required Skills

  • Experience using ServiceNow as an end user for ticket creation, updates, and asset-related activities.
  • Experience using one or more DCIM (Data Center Infrastructure Management) tools such as:
  • Nlyte
  • Sunbird DCIM
  • Schneider Electric EcoStruxure IT / StruxureWare
  • Vertiv Trellis
  • FNT Command Platform
  • Device42
  • Panduit SmartZone
  • OpenDCIM
  • Experience performing physical IT asset verification, inventory management, and asset audits in a Data Center environment.
  • Ability to identify discrepancies between physical assets and inventory records.
  • Strong attention to detail and organizational skills.
  • Good written and verbal communication skills.
  • Ability to work independently in a fast-paced Data Center environment.

Preferred Qualifications

  • Experience supporting enterprise Data Center operations.
  • Familiarity with IT asset lifecycle management.
  • Experience participating in asset inventory reconciliation and audit activities.
  • Basic understanding of servers, storage, networking equipment, racks, cabling, and power infrastructure.
  • Familiarity with barcode scanners, asset tagging processes, and inventory tracking systems.

Contact:

Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com

About the Company

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Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/