Duties:
Key Responsibilities
- Manage projects involving RMA dispatches, asset recovery and defective returns, reverse logistics, inventory and parts planning, repair, and related supply chain processes.
- Coordinate cross-functional teams across logistics, operations, customer service, supply chain, engineering, IT, and other relevant functions.
- Define project scope, objectives, milestones, deliverables, timelines, and resource requirements.
- Develop and maintain project plans, schedules, status reports, risk registers, and action-item tracking.
- Identify process gaps and opportunities to improve RMA and logistics workflows, efficiency, cost, and customer experience.
- Monitor project progress, proactively identify risks and dependencies, and drive corrective actions.
- Facilitate project meetings and communicate project status to stakeholders and leadership.
- Work with internal teams and external logistics/service partners to resolve operational issues.
- Support process documentation, standard operating procedures, and implementation of new workflows or systems.
- Coordinate testing, implementation, and rollout of process or system changes.
- Track project KPIs and use data to measure project outcomes and operational improvements.
- Ensure projects follow established governance, documentation, and change-management processes.
Skills:
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Required Qualifications & Experience
- 3-5 years of experience required
- Proven experience working with Inventory & parts planning, RMA part & FE dispatches, asset recovery and returns management, reverse logistics, repair, or related logistics processes.
- Strong project management experience with a demonstrated ability to manage multiple projects or workstreams simultaneously.
- Experience coordinating cross-functional teams and stakeholders.
- Strong organizational, analytical, problem-solving, and communication skills.
- Ability to manage timelines, priorities, risks, dependencies, and competing requirements.
- Experience documenting and improving business processes and workflows.
- Strong attention to detail and ability to work effectively in a fast-paced, changing environment.
- Proficiency with project management and collaboration tools.
Preferred Software & Tools Experience
Candidates should be comfortable working with common project management, collaboration, reporting, and documentation tools. Examples include:
- Google Workspace or Microsoft Project project planning, scheduling, dependencies, and resource management.
- Jira project/task tracking, workflow management, and Agile project delivery.
- Confluence project documentation, process documentation, and knowledge management.
- Google Sheets & Microsoft Excel data analysis, reporting, tracking, and operational metrics.
- Zoom & Microsoft Teams collaboration, meetings, and project communication.
- Asana or similar project management platforms task and workflow management.
- Experience with reporting or visualization tools such as Power BI is a plus.
Beneficial but Not Required
- SAP experience, particularly with modules or processes related to logistics, inventory, order management, returns, or supply chain.
- ServiceNow experience, particularly with ticketing, workflow, incident/request management, or process automation.
- Experience working with ERP, CRM, warehouse management, transportation management, or customer service systems.
- Experience with Agile, Scrum, Lean, Six Sigma, or other process-improvement methodologies.
Key Competencies
The successful candidate will demonstrate:
- Project Management: Ability to plan, execute, and deliver complex cross-functional projects.
- RMA & Logistics Expertise: Practical understanding of returns and reverse-logistics processes.
- Process Improvement: Ability to identify inefficiencies and implement sustainable improvements.
- Stakeholder Management: Strong ability to communicate and collaborate with stakeholders at multiple levels.
- Problem Solving: Structured approach to identifying root causes and developing solutions.
- Communication: Clear and effective written and verbal communication.
- Organization: Strong ability to manage multiple priorities, deadlines, and dependencies.
- Systems Mindset: Ability to understand how operational processes interact with business systems and technology
Education
- Bachelor's degree in Supply Chain Management, Logistics, Business, Operations, Project Management, or a related field preferred.
- Equivalent professional experience may be considered in place of a degree.