Service Logistics Program Manager

Proven experience working with Inventory & parts planning, RMA part & FE dispatches, asset recovery and returns management, reverse logistics, repair, or related logistics processes. Manage projects involving RMA dispatches, asset recovery and defective returns, reverse logistics, inventory and parts planning, repair, and related supply chain processes.

Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Job Title:          Service Logistics Program Manager
Location:         100% Onsite at the Santa Clara, CA office.
Duration:`       Initial Assignment Length: 12 months with high possibility of extension
Pay Rate: (USD)72-75/hr
 
Duties:              
Key Responsibilities
Manage projects involving RMA dispatches, asset recovery and defective returns, reverse logistics, inventory and parts planning, repair, and related supply chain processes.
Coordinate cross-functional teams across logistics, operations, customer service, supply chain, engineering, IT, and other relevant functions.
Define project scope, objectives, milestones, deliverables, timelines, and resource requirements.
Develop and maintain project plans, schedules, status reports, risk registers, and action-item tracking.
Identify process gaps and opportunities to improve RMA and logistics workflows, efficiency, cost, and customer experience.
Monitor project progress, proactively identify risks and dependencies, and drive corrective actions.
Facilitate project meetings and communicate project status to stakeholders and leadership.
Work with internal teams and external logistics/service partners to resolve operational issues.
Support process documentation, standard operating procedures, and implementation of new workflows or systems.
Coordinate testing, implementation, and rollout of process or system changes.
Track project KPIs and use data to measure project outcomes and operational improvements.
Ensure projects follow established governance, documentation, and change-management processes.

Skills: 
Required Qualifications & Experience
3-5 years of experience required
Proven experience working with Inventory & parts planning, RMA part & FE dispatches, asset recovery and returns management, reverse logistics, repair, or related logistics processes.
Strong project management experience with a demonstrated ability to manage multiple projects or workstreams simultaneously.
Experience coordinating cross-functional teams and stakeholders.
Strong organizational, analytical, problem-solving, and communication skills.
Ability to manage timelines, priorities, risks, dependencies, and competing requirements.
Experience documenting and improving business processes and workflows.
Strong attention to detail and ability to work effectively in a fast-paced, changing environment.
Proficiency with project management and collaboration tools.
Preferred Software & Tools Experience
 
Candidates should be comfortable working with common project management, collaboration, reporting, and documentation tools. Examples include:
 
Google Workspace or Microsoft Project – project planning, scheduling, dependencies, and resource management.
Jira – project/task tracking, workflow management, and Agile project delivery.
Confluence – project documentation, process documentation, and knowledge management.
Google Sheets & Microsoft Excel – data analysis, reporting, tracking, and operational metrics.
Zoom & Microsoft Teams – collaboration, meetings, and project communication.
Asana or similar project management platforms – task and workflow management.
Experience with reporting or visualization tools such as Power BI is a plus.
Beneficial but Not Required
 
SAP experience, particularly with modules or processes related to logistics, inventory, order management, returns, or supply chain.
ServiceNow experience, particularly with ticketing, workflow, incident/request management, or process automation.
Experience working with ERP, CRM, warehouse management, transportation management, or customer service systems.
Experience with Agile, Scrum, Lean, Six Sigma, or other process-improvement methodologies.
Key Competencies
 
The successful candidate will demonstrate:
 
Project Management: Ability to plan, execute, and deliver complex cross-functional projects.
RMA & Logistics Expertise: Practical understanding of returns and reverse-logistics processes.
Process Improvement: Ability to identify inefficiencies and implement sustainable improvements.
Stakeholder Management: Strong ability to communicate and collaborate with stakeholders at multiple levels.
Problem Solving: Structured approach to identifying root causes and developing solutions.
Communication: Clear and effective written and verbal communication.
Organization: Strong ability to manage multiple priorities, deadlines, and dependencies.
Systems Mindset: Ability to understand how operational processes interact with business systems and technology

Education
Bachelor's degree in Supply Chain Management, Logistics, Business, Operations, Project Management, or a related field preferred.
Equivalent professional experience may be considered in place of a degree.


Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

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