Service-Install Residential Sales Rep

Exhibiting a pleasant demeanor and exceptional customer service skills. The bright, assertive professional we select will act as a residential garage door sales representative for new and existing clients. This dependable self-starter will meet with current and potential clients to evaluate their homes and present options to repair, service or replace their current garage access systems.

Experience

• 3+ years of progressive experience in direct to consumer (B2C) sales, preferably in the home improvement, building products or service/installation industry
• Sales, estimating, and job coordination or related experience is beneficial

Technical & Practical Skills

• Strong negotiation skills and persuasive ability
• Ability to prioritize and handle multiple tasks
• Strong organization and decision-making ability
• Ability to respond to common inquiries or complaints from customers, etc.
• Ability to calculate figures and amounts such as margin, mark up, discounts, percentages, area, volume, etc.
• Attention to detail, analytical and problem-solving skills
• Working knowledge of MS Office suite; Word, Excel, Outlook
• Willingness to learn products, systems and processes

Education Requirements

• Bachelor's degree in business, construction, or related field is preferred
• A record of continuing education in related topics is desirable

Responsibilities

• Identifies customers' unique needs/desires related to their garage doors and openers; then matches those with specific product and service offerings to create ideal solutions
• Develop product and pricing proposals for each opportunity and presents those to the homeowners in person
• Maintains the quote log and other sales activity reporting as required
• Adheres to quote and estimating standards, including forms and processes which drive timeliness, accuracy, ethics and professionalism
• Ensure all quotes and bids adhere to gross margin expectations for the division
• Build and maintain relationships at all levels of customers and potential customers
• Establish NS' credibility with customers, acting as a solution provider
• Fully understand NS' available products, make recommendations and explain product applications to customers
• Review supplier confirmations to ensure correct products have been ordered and the shipping date is accurate
• Communicate with the Operations department for project requirements, specifications and scheduling
• Proactively support the NS safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices while on site and in the office
• Estimate date of delivery to customer, based on knowledge of own firm''s production and delivery schedules
• Site inspections of all jobs prior to the installation date, and follow-up visits as necessary
• Participate in Trade and Home shows
• Evenings and weekends are required based on customer needs
• Participation in various networking groups and other lead generation activities are required
• Other duties may be assigned

Responsibilities

• Identifies customers' unique needs/desires related to their garage doors and openers; then matches those with specific product and service offerings to create ideal solutions
• Develop product and pricing proposals for each opportunity and presents those to the homeowners in person
• Maintains the quote log and other sales activity reporting as required
• Adheres to quote and estimating standards, including forms and processes which drive timeliness, accuracy, ethics and professionalism
• Ensure all quotes and bids adhere to gross margin expectations for the division
• Build and maintain relationships at all levels of customers and potential customers
• Establish NS' credibility with customers, acting as a solution provider
• Fully understand NS' available products, make recommendations and explain product applications to customers
• Review supplier confirmations to ensure correct products have been ordered and the shipping date is accurate
• Communicate with the Operations department for project requirements, specifications and scheduling
• Proactively support the NS safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices while on site and in the office
• Estimate date of delivery to customer, based on knowledge of own firm''s production and delivery schedules
• Site inspections of all jobs prior to the installation date, and follow-up visits as necessary
• Participate in Trade and Home shows
• Evenings and weekends are required based on customer needs
• Participation in various networking groups and other lead generation activities are required
• Other duties may be assigned