Service Facilitator/Job Coach

The Service Facilitator/Training Coach works on the Employment Services Team providing service facilitation for a designated caseload and provides on-site skill training and support to trainees at community work sites. The Training Coach will also provide agency based training to individuals served. He/She will be part of the community job development team to assist in enhancing current and develping new
community relationships with employers. This position reports to and is directly supervised by the Director of Business Operations and Employment Services.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Follow CARF, DRS, and DHS guidelines as a service facilitator assuring that program plans are developed, implemented, and reviewed for each individual on designated caseload
• Assure that data is collected and progress and information is documented in individual files for trainees on designated caseload.
• Report billable hours monthly to ensure maximum funding and assist in assuring DRS job placements are met.
• Document SEP and Community Contract Training, support services and service hours through daily notes, monthly reports and other documentation as required by funding and regulatory agencies.
• Assist in providing specialized classes and work floor training to trainees as developed and scheduled by the Employment Services Team.
• Provide day to day skill training, reinforcement, assistant and support to individuals at community employment sites.
• Advocate, as appropriate, when SEP employees have concerns at the worksite, while encouraging and assisting them to address issues themselves in an appropriate manner.
• Assist in encouraging trainee choice in areas of community integration and support services, and coordinate the provision of services as needed.

• Encourage employee integration at SEP work sites through the development of natural supports of co-
workers, supervisors, etc.

• Meet regularly with the Employment Services Team to assure the effective and efficient provision of services.
• Assist trainees with job applications, resumes, interviews, telephone contacts, etc. to strengthen job search skills.
• Ensure that trainees develop skills and habits, including appropriate dress, which will help integrate them into competitive community employment.
• Work with employers throughout the county to develop community employment for individuals served.
• Act as liaison between community employers and trainees placed in community positions, assisting to resolve any concerns and issues which may arise at the worksite.
• Work closely with other members of the Employment Services Team to assist trainees in location, securing and maintaining community employment.
• Communicate to other team members to assure skills training offered by the agency matches the needs of the community employment.
• Other duties as assigned by supervisory staff.

Other Responsibilities:
• Serve as a representative of the agency when interacting with customers, adhering to the Agency Code of Professional Conduct.

• Complete appropriate incident reports.

• Attend all required meetings and agency staff meetings.
• Perform other related duties as assigned.

Work Environment: The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment as well as a production area and out in the community at various job sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently requires to walk and use hands. The employee is occasionally required to stand, sit, reach, bend and stoop and lift up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Qualifications:
• High School Diploma or GED
• Minimum 1 year experience working with persons with disabilities
• Must have valid Illinois Driver’s License and access to a vehicle during work hours.
• Strong organizational, and customer service skills.
• Solid communication and interpersonal skills
• Ability to process computer data and format/generate reports.
• Advanced Microsoft Office skills such as PowerPoint, Publisher, Excel, and Word

 

This position is a full-time, hourly, non-exempt position (35-37.5 hours), Monday through Friday. This position is required to carry an agency cell phone. This individual reports directly to the Director of Business Operations & Employment Services.

 

Benefits:  medical, Dental Life, AD&D Critical Illness, Vacation, Holidays, PTO, 401(k)