Service Engineer

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Service Engineer

• Location: Southaven, Mississippi 38671
• Employment type: W-2 Hourly
• Work model: On-site
• Posted 8 weeks ago
• Job ID: JPC - 208310

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Job Description

What You'll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

• Diagnose and resolve server hardware failures and system issues to minimize customer downtime

• Perform hands-on hardware installation, removal, replacement, and repair, including:

• Memory/DIMMs

• CPUs/processors

• Power supplies

• Fans and cooling components

• Hard drives/SSDs

• RAID/HBA components

• NICs and other PCIe components

• GPUs and accelerator hardware

• Motherboards/system boards and other server components

• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

• Execute both reactive break/fix and preventive maintenance following established procedures

• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

• Escalate complex technical issues when appropriate

• Participate in on-call rotations and provide extended coverage as required

What You Bring - Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate's or Bachelor's degree in IT, Computer Science, or a related field

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Job details

Job ID JPC - 208310

Location Southaven, Mississippi, United States

Work Model On-site

Employment Type W-2 Hourly

Job Type Contract

Experience 2-20 years

Industry Healthcare - Health Services

Pay Rate $41.61 (Hourly)

Posted August 24, 2026

Skills diagnosing Installing removing repairing replacing

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