Service Engineer

Summary:

• Location: Memphis, TN
• Work Mode: On-site
• Pay Rate: Subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
• Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on-call
• Contract to Hire: Possible

Responsibilities:

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

Requirements:

• Minimum 3 years of experience in technical support, field service, or data center roles
• Associate or bachelor’s degree in IT or related field (or equivalent experience)
• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
• U.S. citizenship required

Preferred Skills:

• Dell or other vendor certifications are a plus
• Experience with water cooling servers is desirable