Service Engineer Laramie, WY (Onsite)

Job Title: Data Center Service Engineer
Location: Laramie, WY (Onsite)
 

About the Role

We are hiring a Data Center Service Engineer to provide onsite technical support for enterprise server infrastructure in a mission-critical data center environment. This position is ideal for professionals with experience in server hardware, break/fix support, and enterprise systems maintenance. The engineer will work directly with customers and internal teams to ensure maximum system availability and timely issue resolution.

Key Responsibilities

• Install, diagnose, maintain, and repair enterprise server hardware in a data center environment.
• Perform hardware replacements and upgrades, including processors (CPU), memory (RAM), storage drives, GPUs, power supplies, and other server components.
• Troubleshoot hardware, firmware, BIOS, operating system, and system performance issues.
• Execute preventive maintenance activities and respond to hardware incidents following established operational procedures.
• Record service activities, update support documentation, and maintain accurate maintenance logs.
• Collaborate with engineering and operations teams to resolve complex technical issues.
• Participate in scheduled on-call rotations and support after-hours maintenance when required.
• Deliver a high level of customer service while working in an enterprise production environment.

Required Qualifications

• 3+ years of experience supporting enterprise servers, data center operations, field service, or infrastructure support.
• Hands-on experience with rack servers, blade servers, and enterprise hardware platforms.
• Experience replacing and troubleshooting server components, including CPUs, DIMMs, SSD/HDDs, RAID controllers, GPUs, NICs, and power supplies.
• Working knowledge of Linux (RHEL, Ubuntu, CentOS) or other server operating systems.
• Strong diagnostic, troubleshooting, and hardware repair skills.
• Excellent communication skills with the ability to interact directly with customers.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent hands-on experience.
• Willingness to work onsite and participate in an on-call support rotation.