Service Engineer II, USHQ [579]

About the role

Join D-Wave as we launch our state-of-the-art facility in Boca Raton, Florida, opening in 2027. We are seeking two Service Engineers to be among the first members of this exciting new team, helping establish local service operations while supporting the next generation of quantum computing technology.

In this hands-on role, you will build, upgrade, maintain, troubleshoot, and repair the complex mechanical, electrical, and cryogenic systems that power D-Wave's Leap quantum cloud service. You'll play a key role in ensuring system reliability, operational excellence, and customer success while helping shape how our new site operates.

Your journey begins with a fully supported training and knowledge-transfer short-term assignment of at our headquarters in Burnaby, British Columbia, where you'll gain immersive, hands-on experience with our cutting-edge quantum systems alongside experienced engineers. This position is located in Boca Raton, FL; where you will return after your temporary assignment and take increasing ownership of system support, operational readiness, documentation, and technical issue resolution. This is an exceptional opportunity for a technically curious, customer-focused engineer who thrives in a dynamic environment and wants to help advance the future of quantum computing.

What you'll do

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance.

• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments.

• Help establish service operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes.

• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation.

• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes.

• Develop and maintain service procedures, troubleshooting guides, maintenance records, and incident documentation.

• Build effective working relationships with customers, partners, vendors, and host-facility personnel.

• Travel to customer and company sites as required.

Required

• Bachelor’s degree in engineering, physics, or an equivalent combination of education and experience.

• 3+ years of hands-on experience supporting complex electromechanical systems in laboratory, production, or field environments.

• Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment.

• Demonstrated troubleshooting, critical-thinking, and organizational skills.

• Experience with scripting, PLC logic, or programming languages such as Python or C/C++.

• Ability to manage changing priorities and work independently in a new and developing operation.

• Strong written and verbal communication skills, including confidence working directly with customers.

• Ability to collaborate effectively with engineering, operations, facilities, and other technical teams.

Bonus points

• Experience with cryogenic or high-vacuum systems.

• Familiarity with Linux or UNIX, networking, and IT infrastructure.

• Experience with P&IDs, fluid-control systems, PLCs, or electromechanical controls.

• Experience commissioning technical equipment or launching a new laboratory, service location, or field operation.

• Experience providing technical support for complex customer-deployed systems.

• Current or eligible Engineer-in-Training or Professional Engineer registration in the United States.

Assignment and eligibility requirements

• Willingness and ability to temporarily relocate to Burnaby, British Columbia, for a short-term international assignment for required onsite training assignment of up to 180 days. 

• Ability to obtain and maintain authorization to work in Canada for the duration of the temporary assignment. 

• D-Wave will cover eligible costs associated with the required short-term international assignment and training period. Additional details will be provided during the hiring process. 

• Ability to obtain and maintain a valid passport and travel to customer and company sites across North America and Europe. 

• Approximately 10% travel is expected following the initial onsite training assignment. 

• Willingness to participate in an on-call rotation and work flexible or after-hours schedules as business needs require.

• Ability to obtain and maintain security clearance.

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.   

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

Export Controls:

This position may include access to controlled information or technology under U.S. export control laws. Employment may be contingent on either the applicant verifying falling under the "U.S. Person" definition (including U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or the employer timely obtaining any necessary export license under federal laws. The employer valuates export licensing on a case-by-case basis and may decline to proceed with a job application in its sole discretion as export license applications can take many weeks to process.

Security Clearance:

This position requires the ability to pass a Tier 2 background investigation. This position also requires an active U.S. government security clearance, or the ability to qualify for one (U.S. citizenship required).

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law. 

The base pay range for this role is:

$89,000 - $122,000 USD per year

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