Service Engineer I, Services

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Job Description

Service Engineer I

Summary

Hexagon Manufacturing Intelligence is seeking a Service Engineer I to support customers from a home-based location in or near Greensburg, Indiana. This field-based role requires frequent regional travel to customer manufacturing sites and is responsible for installing, maintaining, troubleshooting, repairing, and calibrating Coordinate Measuring Machines (CMMs) and related precision measurement equipment.

Manufacturing Intelligence focuses on manufacturing technology, providing production software, inspection and quality solutions that help customers accelerate innovation, drive productivity, make better products and improve quality of life for all.

This is a hands-on customer-facing role for someone who enjoys technical problem-solving, working independently, learning complex equipment, and delivering reliable service in dynamic manufacturing environments.

Job Responsibilities

• Install, repair, troubleshoot, calibrate, and perform preventive maintenance on CMM systems and related equipment at customer locations.
• Diagnose mechanical, electrical, electronic, computer, and software-related system issues using established procedures and sound troubleshooting practices.
• Use hand tools, measurement equipment, and basic electrical test equipment to identify root causes and complete corrective actions.
• Apply technical training, service documentation, and product knowledge to resolve customer issues efficiently and accurately.
• Provide customers with clear technical guidance on equipment operation, routine maintenance, and service-related questions.
• Document service activities accurately and complete service reports, expense documentation, and other required records in a timely manner.
• Partner with technical support, engineering, scheduling, and other internal teams to resolve complex or recurring service issues.
• Manage assigned service activities and travel schedules while maintaining effective communication with customers and internal stakeholders.
• Deliver a high level of customer service and represent Hexagon professionally at customer facilities.
• Participate in ongoing technical training and retain knowledge across a broad range of current and legacy equipment.
• Travel up to 100% based on customer demand, primarily Monday through Friday, including overnight travel as required.
• Work a minimum of 40 hours per week and overtime as required to meet customer needs.

Qualifications

Required

• Located in or near Greensburg, Indiana, with the ability to travel frequently to customer sites throughout the assigned region.
• Technical school, associate degree, bachelor's degree, military technical training, or equivalent practical experience in electronics, industrial mechanics, mechatronics, maintenance, or a related technical field.
• Typically 1-2 years of related technical service, equipment maintenance, repair, manufacturing, or similar hands-on experience; equivalent education and technical training will be considered.
• Hands-on experience using common hand tools and basic electrical test equipment.
• Working knowledge of Microsoft Windows operating systems and standard Microsoft Office applications.
• Mechanical aptitude with the ability to troubleshoot mechanical, electrical, electronic, and software-related problems.
• Strong problem-solving skills and the ability to follow established procedures while recognising when additional support or escalation is needed.
• Clear written and verbal communication skills with a customer-service mindset.
• Ability to organise work, manage changing priorities, and perform effectively with limited day-to-day supervision.
• Valid driver's licence and ability to meet the travel requirements of the role.

Preferred

• Experience servicing, maintaining, or operating Coordinate Measuring Machines (CMMs), CNC equipment, industrial automation, or other complex electromechanical systems.
• Experience in a field service or customer-facing technical support environment.
• Familiarity with equipment calibration, preventive maintenance, or precision measurement processes.

Work Environment

Employees must be able to perform each essential job function satisfactorily. If requested, reasonable accommodation may be provided to enable employees with disabilities to perform essential job functions, absent undue hardship.

This role is primarily field-based and is performed at customer manufacturing and industrial worksites.

• Frequent travel, including driving and air travel, with overnight stays based on customer needs.
• Frequently required to stand, walk, bend, kneel, crouch, reach, and work around industrial equipment.
• Regular use of hand tools, computers, test equipment, and precision measurement equipment.
• Regularly lift and/or move equipment weighing up to 75 pounds.
• Manual dexterity is required for tool use, keyboard use, equipment handling, and service activities.
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
• Frequent communication with customers, colleagues, and technical support teams.
• Noise levels and environmental conditions vary by customer facility; appropriate Personal Protective Equipment (PPE) will be provided or required as applicable.

Explore Life at Hexagon

Today, everything from the phone in your pocket to the airplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress - it is the thread that connects human achievement, from the earliest monuments to the frontier of space. At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready - the global leader in measurement technologies - measuring what matters for the future.

From microns to Mars, we measure what matters for the future.

Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab

LinkedIn: Hexagon Manufacturing Intelligence

YouTube: Hexagon MI | Hexagon AB

Twitter/X: @HexagonMI | @HexagonAB

Facebook: Hexagon Manufacturing Intelligence

Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world's most vital industries. From aerospace & defense, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 16,000 employees in 50 countries and net sales of approximately 3.7bn EUR.

#LI-AK1

#LI-Remote

Apply now

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Division: Stationary Metrology

Job Title: Service Engineer I

Job Function: Technical Service & Support

Job Location (Short): Rolling Meadows, IL, USA, 60008

Workplace Type: Remote

Workplace Details:

Req ID: 3077

Apply now

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

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