Service Engineer I

AVL is looking for a Service Engineer I to join our team!  

Are you interested in domestic travel and growing your experience in new technologies? The Service Engineer I is a great opportunity to grow and develop through experience with a variety of customers.  The Service Engineer I position is located out of Plymouth, MI with the AVL Test Systems, Inc. company.  This position requires experience in emissions (preferably gas analyzers) and/or a bachelor’s degree in engineering/equivalent.  In addition, the Service Engineer position is a direct customer interfacing role and requires strong communication, organization, & customer service skills.  Candidates must also be adaptable and flexible to schedule changes or adjustments as a long lead time cannot always be predicted.   

The Service Engineer I will receive adequate training from the AVL team to ensure success when active in the field.  The Service Engineer is responsible for installation, set-up, configuration, maintenance, and calibration troubleshooting repairs for AVL hardware and software.  The Service Engineer I will interface with a variety of customers and internal team members. 

***Travel expectation is 70-80% 

Applicants must be currently authorized to work in the United States on a full-time basis or qualify for a Canadian TN Visa.  Employer will not sponsor an applicant for a work visa for this position beyond a Canadian TN Visa.

ROLES:

• Act as Liaison and company representative for customers
• Perform at customer sites; test equipment installation, configuration, maintenance, and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).
• Troubleshoot and repair products to AVL specifications following defined processes.
• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results
• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Timely follow up on items and the ability to drive issues to closure. 
• Complete all applicable safety training
• Must be willing to travel
• Other tasks as assigned

We look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE Veterans/Disabled. Click Here to see the EEO is the Law poster.

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ABOUT AVL NORTH AMERICA

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.