Service Engineer - Ellendale, ND

JOB DESCRIPTION

• This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service*

THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME

SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES

PLEASE SUBMIT IN WORD FORMAT ONLY

KEY REQUIREMENTS

Candidates must be within a 45-minute commute of the site location unless pre-approved for relocation candidates

All fields below (CANDIDATE SUBMISSION TEMPLATE AND SUMMARY SNAPSHOT) must be completed AND INCLUDED ON THE TOP OF EACH RESUME

Resume-only submissions will not be reviewed

Incomplete submissions will be rejected

CANDIDATE SUBMISSION TEMPLATE

Candidate Basic Information

Full Name

Current Location (City, State)

Phone Number

Email Address

Work Authorization Status

Current/Last Organization

Employment Status

Years of Experience

Interview Availability

Willing to work on-site (Y/N)

Willing to work shifts / on-call (Y/N)

Estimated Commute Time in minutes (must be < 45 min)

Have you been submitted to Dell from any vendor in the past 6 months?

Summary Snapshot

Years of relevant experience:

Type of environment (Data Center / Enterprise / Field / Personal lab):

Key hardware experience:

Key strengths:

Wage rate: *

Bill rate: *

Please note the following bill rate guidelines for this requisition:

Local (non-relocating) candidates: The maximum bill rate is */hour.

Candidates requiring relocation assistance: The client is willing to absorb relocation costs within the bill rate FOR MONTHS ONLY. For these candidates, suppliers may submit a bill rate up to /hour above the maximum, not to exceed /hour total.

The contractual markup of 37% must be applied to the base bill rate only (excluding the relocation portion) to determine the candidate's pay rate*

Under no circumstances may the maximum bill rate of */hour be exceeded.

Relocation flexibility does not apply to local candidates.

Please clearly indicate the candidate's willingness to relocate at the top of the resume at the time of submission.

• RELOCATION ASSISTANCE WILL ONLY APPLY FOR THE FIRST 12 MONTHS OF THE CONTRACT - AFTER 12 MONTHS THE BILL RATE WILL DROPPED TO

Work location: Ellendale, ND

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

On Call: Yes

Extension: Yes

Contract to Hire: Possible

Travel: No

US CITIZENSHIP REQUIRED: Yes

Job Description: EXPERIENCE WITH POWEREDGE IS HIGHLY DESIRED!

• ONCE A CANDIDATE BEGINS THEIR ENGAGEMENT, THEY WILL BE REQUIRED TO ATTEND A WEEKLY TOUCH POINT CALL WITH THE Client TEAM *

Job Posting Title: On-Site Service Engineer - AI Data Center

Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most.

What You'll Do

Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

Support both reactive and preventive maintenance following established procedures

Collaborate with internal teams and customers during service events to ensure clear communication and resolution

Document work performed and contribute to shared knowledge and best practices

Participate in on-call rotations and support extended coverage when needed

What You Bring

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving abilities

Comfortable working independently on-site and communicating clearly with customers

Willingness to learn and support emerging technologies, including AI platforms

Qualifications

3-5+ years of experience in technical support, field service, or data center roles

Associate or bachelor's degree in IT or related field (or equivalent experience)

Dell or other vendor certifications are a plus, but not required

Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

PLEASE NOTE THAT THE CLIENTS WILL BE USING THE BELOW CRITERIA TO EVALUATE THE CANDIDATES. PLEASE KEEP THIS IN MIND WHILE YOU ARE SCREENING YOUR CANDIDATES.

Candidate Evaluation Checklist

Proximity & Availability

Candidate lives locally (within 15-45 minutes of the work site)

Comfortable with daily commute

Willing to work shifts and be on-call

Technical Ability

Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)

Experience with server swaps and deployments

Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)

Experience with water cooling servers (desirable, not required)

Familiarity with Linux

Has built PCs

Follows provided Plan of Action (POA) from support

Stays current with technology (reading, company announcements, continuous learning)

Can handle the physical demands of the job

Documentation

Provides real-time, detailed documentation

Demonstrates good documentation habits

Has experience in documentation

Communication & Team Fit

Communicates clearly, directly, and proactively

Is personable and articulate

Provides detailed examples

Works well in a team and maintains a positive attitude

Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization

Demonstrates strong work ethic and accountability

Can prioritize tasks based on severity and customer demand

Shows initiative and thrives in fast-paced, critical environments

No periods of inactivity, lack of initiative, or difficulty handling pressure

Security & Clearance

U.S. citizenship

Ability and willingness to obtain (or having held) a security clearance if applicable

Decision Outcomes

Meets all criteria above and is recommended to move forward

If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended