Service Engineer - Elk Grove, IL

JOB DESCRIPTION

• This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service*

THE CANDIDATE'S NAME, AND CITY & STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME

SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES

PLEASE SUBMIT IN WORD FORMAT ONLY

• THERE IS A DELL SUPPLIER INTERVIEW WORKSHEET THAT NEEDS TO BE COMPLETED AND ATTACHED ALONG WITH THE CANDIDATE RESUMES FOR EACH SUBMISSION. THIS DOCUMENT WAS SHARED VIA EMAIL TO ALL SUPPLIERS. BE SURE TO NOTE THAT CANDIDATE SUBMISSIONS WITHOUT THE UPDATED SUBMISSION TEMPLATE AND INTERVIEW WORKSHEET WILL BE DECLINED *

KEY REQUIREMENTS

Candidates must be within a 45-minute commute of the site location unless pre-approved for relocation candidates

All fields below must be completed AND INCLUDED ON THE TOP OF EACH RESUME IN WORD FORMAT

Resume-only submissions will not be reviewed

Incomplete submissions will be rejected

CANDIDATE SUBMISSION TEMPLATE

Field

Details

Full Name

City, State

Phone

Email

Work Authorization / Status

Current / Last Organization

Employment Status

Years of Experience

Technical Skills Screened? (Required)

Yes No

Technical Screening Summary (Required)

Briefly describe the technical skills assessed and the candidate's proficiency

Interview Availability

Estimated Commute Time in minutes (must be < 45 min)

Wage rate: *

Bill rate: *

Work location: Elk Grove, IL

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

On Call: Yes

Extension: Yes

Contract to Hire: Possible

Travel: No

US CITIZENSHIP REQUIRED: Yes

Job Description:

• ONCE A CANDIDATE BEGINS THEIR ENGAGEMENT, THEY WILL BE REQUIRED TO ATTEND A WEEKLY TOUCH POINT CALL WITH THE TEAM

Job Posting Title: On-Site Service Engineer - Data Center / Server Hardware

• Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

Diagnose and resolve server hardware failures and system issues to minimize customer downtime

Perform hands-on hardware installation, removal, replacement, and repair, including:

Memory/DIMMs

CPUs/processors

Power supplies

Fans and cooling components

Hard drives/SSDs

RAID/HBA components

NICs and other PCIe components

GPUs and accelerator hardware

Motherboards/system boards and other server components

Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

Execute both reactive break/fix and preventive maintenance following established procedures

Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

Escalate complex technical issues when appropriate

Participate in on-call rotations and provide extended coverage as required

What You Bring - Required

3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure

Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components

Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment

Strong understanding of server hardware architecture and troubleshooting methodology

Experience with hardware diagnostics, BIOS/firmware, and server management tools

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues

Comfortable working independently in a customer-facing environment

Ability to clearly communicate technical issues and resolutions to customers and internal teams

Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

Experience supporting Dell PowerEdge servers

Dell or other enterprise hardware certifications

Experience with iDRAC, iLO, or comparable server management platforms

Experience supporting GPU/AI server infrastructure

Experience with data center operations, rack/stack, structured cabling, or server deployment

Associate's or Bachelor's degree in IT, Computer Science, or a related field

Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.