Highlights
Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on technical support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. The ideal candidate will have direct experience diagnosing, repairing, replacing, installing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Numbers & Facts
| Location | Elk Grove, IL |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Service Engineer
Location(s): Elk Grove, IL
Position Overview
Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on technical support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix position. The ideal candidate will have direct experience diagnosing, repairing, replacing, installing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI infrastructure experience is not required. Strong enterprise server and data center hardware experience is the primary requirement.
Key Responsibilities
- Provide on-site technical support for enterprise server hardware, including Dell PowerEdge and comparable platforms.
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
- Perform hands-on installation, removal, replacement, repair, and maintenance of server components, including:
- Memory/DIMMs
- CPUs/processors
- Power supplies
- Fans and cooling components
- Hard drives/SSDs
- RAID/HBA components
- NICs and other PCIe components
- GPUs and accelerator hardware
- Motherboards/system boards
- Other server components
- Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration.
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
- Perform firmware and BIOS updates.
- Utilize server management tools such as Dell iDRAC or comparable platforms.
- Execute reactive break/fix and preventive maintenance activities according to established procedures.
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
- Work directly with customers and internal technical teams during service events.
- Communicate service status, troubleshoot issues, and drive technical resolution.
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolutions.
- Escalate complex technical issues when appropriate.
- Participate in on-call rotations and provide extended coverage as required.
- Attend a weekly touchpoint call with the client team once the engagement begins.
Required Qualifications
- 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
- Direct hands-on experience physically working with server hardware, including installation, removal, diagnosis, repair, and component replacement.
- Experience troubleshooting and replacing components such as:
- Memory
- CPUs
- Power supplies
- Storage
- RAID/HBA
- NICs
- Fans/cooling systems
- PCIe components
- GPUs
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
- Strong understanding of server hardware architecture and troubleshooting methodologies.
- Experience with hardware diagnostics, BIOS/firmware, and server management tools.
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
- Comfortable working independently in a customer-facing environment.
- Strong verbal and written communication skills.
- Ability to clearly communicate technical issues and resolutions to customers and internal technical teams.
- Ability to lift up to 50 lbs.
- Ability to support flexible and on-call schedules.
Preferred Qualifications
- Experience supporting Dell PowerEdge servers.
- Dell or other enterprise hardware certifications.
- Experience with iDRAC, iLO, or comparable server management platforms.
- Experience supporting GPU/AI server infrastructure.
- Experience with data center operations, rack/stack, structured cabling, or server deployment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
Important Note
AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.
Additional Information
AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.
Additional Information
- Work Schedule: Monday–Friday, 8:00 AM–5:00 PM
- On-Call: Yes; occasional support for different shifts and on-call coverage required
- U.S. Citizenship: Required
- Commute Requirement: Candidates must be within a 45-minute commute of the worksite unless relocation is pre-approved.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI
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