Service Engineer Elk Grove, IL

Perform installation, removal, replacement, and repair of components including: Memory/DIMMs, CPUs, power supplies, fans/cooling, hard drives/SSDs, RAID/HBA, NICs, PCIe components, GPUs, motherboards. Role Overview Client is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

Job Title: Service Engineer Data Center / Server Hardware
Location: Elk Grove, IL, 60007
Start Date: October 5, 2026 End Date: December 31, 2026
Work Hours: 8 AM 5 PM, Mon Fri (flexible shifts and on-call support required)
, Required

<.> Role Overview

Client is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a customer-facing, break/fix role focused on diagnosing, repairing, and maintaining enterprise server hardware to ensure uptime and reliability.

<.> Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.

• Diagnose and resolve server hardware failures and system issues.

• Perform installation, removal, replacement, and repair of components including:

  • Memory/DIMMs, CPUs, power supplies, fans/cooling, hard drives/SSDs, RAID/HBA, NICs, PCIe components, GPUs, motherboards.

• Execute rack-and-stack, cabling, server installation, and hardware configuration.

• Troubleshoot across hardware, BIOS/firmware, and operating systems.

• Perform firmware/BIOS updates using server management tools (Dell iDRAC, iLO, etc.).

• Conduct both reactive break/fix and preventive maintenance.

• Document service activities, troubleshooting steps, and resolution details.

• Escalate complex technical issues when necessary.

• Participate in weekly touchpoint calls with the Unisys team.

• Support on-call rotations and extended coverage as required.

<.> Required Qualifications

• 3+ years of hands-on experience supporting enterprise servers or data center hardware.

• Direct experience diagnosing, repairing, and replacing server components.

• Strong knowledge of server hardware architecture and troubleshooting methodology.

• Experience with hardware diagnostics, BIOS/firmware, and server management tools.

• Familiarity with Linux or similar operating systems.

• Ability to work independently in a customer-facing environment.

• Strong communication skills for technical issue resolution.

• Ability to lift up to 50 lbs. and support flexible/on-call schedules.

<.> Preferred Qualifications

• Experience with Dell PowerEdge servers.

• Dell or other enterprise hardware certifications.

• Experience with GPU/AI server infrastructure.

• Background in data center operations, rack/stack, structured cabling, or server deployment.

• Associate s or Bachelor s degree in IT, Computer Science, or related field.

<.> Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.