Service Engineer - College Station, TX

Job Description:

*** ONCE A CANDIDATE BEGINS THEIR ENGAGEMENT, THEY WILL BE REQUIRED TO ATTEND A WEEKLY TOUCH POINT CALL WITH THE Client TEAM ***

Job Posting Title: On-Site Service Engineer AI Data Center

Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not requiredstrong data center and server fundamentals are what matter most.

What Youll Do

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 35+ years of experience in technical support, field service, or data center roles
• Associate or bachelors degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

** PLEASE NOTE THAT THE CLIENTS WILL BE USING THE BELOW CRITERIA TO EVALUATE THE CANDIDATES. PLEASE KEEP THIS IN MIND WHILE YOU ARE SCREENING YOUR CANDIDATES.

Candidate Evaluation Checklist

Proximity & Availability

Candidate lives locally (within 1545 minutes of the work site)

Comfortable with daily commute

Willing to work shifts and be on-call

Technical Ability

Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)

Experience with server swaps and deployments

Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)

Experience with water cooling servers (desirable, not required)

Familiarity with Linux

Has built PCs

Follows provided Plan of Action (POA) from support

Stays current with technology (reading, company announcements, continuous learning)

Can handle the physical demands of the job

Documentation

Provides real-time, detailed documentation

Demonstrates good documentation habits

Has experience in documentation

Communication & Team Fit

Communicates clearly, directly, and proactively

Is personable and articulate

Provides detailed examples

Works well in a team and maintains a positive attitude

Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization

Demonstrates strong work ethic and accountability

Can prioritize tasks based on severity and customer demand

Shows initiative and thrives in fast-paced, critical environments

No periods of inactivity, lack of initiative, or difficulty handling pressure

Security & Clearance

U.S. citizenship

Ability and willingness to obtain (or having held) a security clearance

Decision Outcomes

Meets all criteria above and is recommended to move forward

If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended