Service Engineer

• Provide high level technical support to Thailand & SEA customers (as and when required).

• Installation, Commissioning & Customer Training.

• To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools.

• Identify and implement upgradation/ retrofit opportunity.

• Work on long-term relationships with the customer through annual reliability service contracts.

• Generate Target revenue.

• Collect feedback from customers & share it with the department concerned.

• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

• Performs other duties as necessary or assign by Immediate Superior.

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As an integral member of the SEA Reliability Service Team, the Service Technician/Engineer shall be responsible for the providing technical support Thailand & SEA customers.

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Qualification & Certification (if applicable)

Bachelor's degree in electrical engineering, mechatronics engineering or related field.

Experience

• Total experience : 3 to 5 years

• Experience in working with special purpose/packaging/pharma/industrial machine installation, commissioning and sales support.

• Ability to read and understand schematics, wiring diagrams, layouts, and other related specifications.

• Familiar with PLC/Drive systems.

Computer Skills

Proficient in MS Office

Communication & Language Proficiency

• Strong written and verbal communication skills in English

• Ability to communicate articulately and efficiently with others

Core Competencies/Skill/Any other attribute relevant to the role

• Good interpersonal skills

• Possesses drive and initiative to complete the tasks efficiently.

• Able to work both independently and as a team player.

• Excellent written and oral communication (English & Local Language).

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