Service Engineer

Lancesoft

Chester, VA
1 day ago

Highlights

Responsibilities will include isolating hardware failures using technical documentation and diagnostic resources, coordinating with customers and internal technical teams, communicating service status and resolution details, escalating complex issues when required, and maintaining accurate service documentation. Strong experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage devices, RAID/HBA controllers, NICs, cooling systems, PCIe components, GPUs, and system boards is essential.

Numbers & Facts

Location	Chester, VA
Industry	Staffing/Employment Agencies
Salary	$35
Company Size	2,000 to 2,499 employees
Year Founded	2000
Website	http://www.lancesoft.com/

Description

Role Overview:
We are seeking an experienced On-Site Service Engineer to provide hands-on technical support for enterprise data center servers and hardware infrastructure, including emerging high-performance and AI-enabled environments. This is a hands-on break/fix, hardware troubleshooting, repair, and preventive maintenance role. Prior AI infrastructure experience is not required;strong enterprise server and data center hardware expertise is the primary requirement. The position is based in Chester, Virginia, and involves on-site customer support with occasional on-call and extended-hour coverage.

Primary Responsibilities:

The selected candidate will provide on-site technical support for enterprise server hardware and diagnose and resolve hardware failures to minimize system downtime.
Responsibilities will include the physical installation, removal, replacement, repair, and configuration of server components such as memory, processors, power supplies, cooling systems, hard drives, SSDs, RAID/HBA components, network adapters, PCIe components, GPUs, motherboards, and related hardware.
The engineer will perform rack-and-stack activities, server installation, cabling, component replacement, hardware configuration, and server deployment within data center environments.
The role will also involve troubleshooting issues related to server hardware, BIOS, firmware, operating systems, and hardware diagnostics, as well as performing BIOS and firmware updates using server management platforms.
The engineer will execute both reactive break/fix support and preventive maintenance according to established procedures.
Responsibilities will include isolating hardware failures using technical documentation and diagnostic resources, coordinating with customers and internal technical teams, communicating service status and resolution details, escalating complex issues when required, and maintaining accurate service documentation.
The position requires participation in an on-call rotation and may involve occasional support outside standard business hours.
The engineer must be comfortable working independently in a customer-facing environment and providing clear technical communication throughout service events.

Required Qualifications:

Candidates should have at least 3 years of hands-on experience supporting enterprise servers, data center hardware, or comparable infrastructure.
Direct physical experience installing, removing, diagnosing, repairing, and replacing server components is required.
Strong experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage devices, RAID/HBA controllers, NICs, cooling systems, PCIe components, GPUs, and system boards is essential.
Candidates should have experience working with rack-mounted enterprise servers in data center, field service, or customer-facing environments.
Candidates must possess a strong understanding of server hardware architecture and troubleshooting methodologies, along with experience using hardware diagnostic tools, BIOS/firmware utilities, and server management platforms.
Familiarity with Linux or comparable operating systems is required.
Strong analytical, troubleshooting, and problem-solving abilities are essential, along with the ability to independently diagnose and resolve hardware issues.
Candidates must be comfortable interacting directly with customers and internal technical teams and clearly communicating technical problems, troubleshooting activities, and resolutions.
The role requires the ability to lift up to 50 lbs., work on-site, and support flexible schedules and on-call requirements.

Preferred Qualifications:

Experience supporting enterprise rack servers, particularly Dell PowerEdge or comparable platforms, is preferred.
Enterprise hardware certifications and experience with server management technologies such as iDRAC, iLO, or equivalent platforms are advantageous.
Experience supporting GPU-based or AI server infrastructure, data center operations, rack-and-stack activities, structured cabling, or server deployment is desirable.
An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related discipline is also preferred.

Additional Information:
The position is a W2 contract with potential for contract-to-hire and is expected to run for approximately six months, with possible extension. Standard hours are Monday through Friday, 8: 00 AM–5: 00 PM, with occasional shift flexibility and on-call support. The position is 100% onsite in Chester, Virginia, with no routine travel requirement

About Company

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.