Service Engineer

Ampcus Incorporated

Chester, VA

JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Build Management, Business Services, CPU (Central Processing Unit), Communication Skills, Computer Firmware, Computer Servers, Consulting, Customer Relations, Customer Support/Service, Dell Computers, Documentation, GPU (Graphics Processing Unit), Hardware Components, Hardware Installation, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Linux Operating System, Memory Hardware, Network Operations Center, OEM (Original Equipment Manufacturer), On Call, On Site Support, Onboarding, Operating Systems, Preventative Maintenance, Problem Solving Skills, Record Keeping, Server Hardware, Server Support, Systems Administration/Management, United States Citizen
LOCATION
Chester, VA
POSTED
Today

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Service Engineer

Location(s): Chester, VA


Job Summary:
Seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI infrastructure. This is a customer-facing, hands-on role responsible for maintaining server uptime, troubleshooting hardware issues, performing repairs, and supporting critical data center operations. Prior AI platform experience is not required; strong server and data center experience is essential.

Key Responsibilities:

  • Provide on-site support for enterprise server and data center hardware.
  • Install, configure, maintain, and repair server systems.
  • Perform server builds, hardware swaps, component replacements, and firmware updates.
  • Troubleshoot hardware, firmware, and operating system issues.
  • Execute preventive and reactive maintenance activities.
  • Follow established plans of action (POA) for issue resolution.
  • Document service activities and maintain accurate technical records.
  • Collaborate with customers and internal technical teams.
  • Participate in on-call rotations and occasional off-hours support.

Required Qualifications:

  • 3–5+ years of experience supporting enterprise servers, field services, or data center environments.
  • Hands-on experience with:
    • Server builds and deployments
    • CPU, memory, power supply, GPU, and server replacements
    • Server hardware troubleshooting
  • Experience with Linux operating systems.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and customer service skills.
  • Ability to work independently in customer environments.
  • Associate's or Bachelor's degree in IT or equivalent experience.
  • Ability to lift up to 50 lbs.
  • Willingness to work on-site, on-call, and flexible schedules.

Preferred Qualifications:

  • Experience with water-cooled servers.
  • Dell or other OEM hardware certifications.
  • Personal PC building experience.
  • Familiarity with AI server platforms.
  • Experience working in mission-critical enterprise environments.

Required Skills:

  • Data Center Support
  • Server Hardware
  • Dell Servers
  • Server Installation & Deployment
  • CPU Replacement
  • Memory Replacement
  • Power Supply Replacement
  • GPU Replacement
  • Firmware Updates
  • Linux
  • Hardware Troubleshooting
  • Documentation
  • Customer Support
  • Field Service

Additional Information:

  • Candidates should reside within approximately 45 minutes of the work location.
  • U.S. Citizenship is required.
  • Extension and contract-to-hire opportunities available.
  • Weekly project touchpoint meetings are required after onboarding.
 

Work Schedule:

  • Monday–Friday, 08:00 AM – 05:00 PM (Occasional shift changes and on-call support required).


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com