Service Drop Designer II

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Job Summary

The Service Drop Designer creates drop paths for the drop bury crews to bury fiber as requested to service customers, by performing the following: Prepares a drop form with a designed route to the customers home using Google Earth, Redlines, customer input, and easement rights; Calls 811 to get utilities marked for the bury crews; Sends the 811-ticket number and the drop form to the drop bury coordinator to have all work performed; Tracks all locations and documents due dates for all work to be completed.

Education:

High School Diploma is required. Associates/Technical Degree - two years is preferred.

Experience Level:

• 3 years of Telecommunications experience is required.
• 3 years of Outside Plant, Fiber or FTTX Design or Drafting experience is required.
• 2 years of Underground Utility experience is preferred.
• Fiber or Cable Broadband experience.
• Prior work experience in a technical or construction environment preferred.
• Other candidates with a strong technical background and substantial industry or military experience will be considered.

Job Skills & Knowledge:

• Microsoft Office experience.
• Communication skills: Must be able to clearly and successfully communicate to customers internal and external, listen effectively, present your ideas, write clearly and work well solo or in a group setting.
• Training and certifications: Cable, DOCSIS or fiber optic certifications for broadband technician technical positions are preferred for this position. If candidates do not hold these certifications, they must demonstrate their knowledge and competency or provide proof of equivalent industry certifications.
• Skills: Basic PC skills utilizing laptop devices and basic software applications (MS Word, Excel, Web Browser).
• Licenses or Certifications: Valid Driver's license required, DCJS certification preferred.
• Ability to read and comprehend written materials. Ability to communicate effectively in both face-to-face and electronic communication.
• Skills: Ability to deal tactfully and effectively with the public and other employees. This skill is critical to the success of this position. Technicians must be able to successfully articulate the services provided to customers of any ability with patience, empathy and gratitude.
• Must interpret technical material and blueprints.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

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