Service Drive & Shop Attendant

Crain Kia of Fayetteville

Position Summary

The Service Drive & Shop Attendant is responsible for maintaining an organized, customer-friendly service environment while supporting the service advisors, technicians, and management team. This position plays a critical role in creating a positive first impression for customers, ensuring the service drive operates efficiently, and helping maintain a clean, safe, and productive shop environment.

The ideal candidate is dependable, energetic, customer-focused, and willing to assist wherever needed to support the success of the service department.

Primary Responsibilities

Service Drive Responsibilities

• Greet customers promptly and professionally upon arrival.
• Assist with directing vehicles into the service drive.
• Ensure customers are immediately connected with the appropriate service advisor.
• Help manage service drive traffic flow during busy periods.
• Verify vehicles are properly parked and staged for service.
• Assist with customer transportation needs, including loaner and shuttle coordination.
• Maintain cleanliness and organization of the service drive, customer lounge, and advisor workstations.
• Monitor coffee station, refreshments, and customer amenities throughout the day.
• Assist with customer vehicle deliveries and service pick-ups.
• Wash or perform final touch-ups on serviced vehicles when necessary.

Shop Support Responsibilities

• Maintain cleanliness and organization of the shop, technician work areas, and common spaces.
• Empty trash and recycling throughout the service department.
• Assist technicians with moving vehicles and staging repair orders.
• Monitor shop supplies and notify management when inventory is low.
• Help receive and organize parts deliveries.
• Keep parking lots, service lanes, and vehicle storage areas orderly.
• Assist with internal vehicle movement between departments.
• Perform basic facility inspections and report maintenance concerns.
• Ensure shop safety standards are followed.

Loaner & Rental Fleet Support

• Prepare loaner vehicles for customer use.
• Fuel, clean, and inspect loaner vehicles.
• Verify loaner vehicles are properly staged and ready for the next customer.
• Assist with tracking vehicle availability and fleet organization.
• Report vehicle damage or maintenance concerns immediately.

Customer Experience Responsibilities

• Create a welcoming and professional experience for every customer.
• Offer assistance proactively rather than waiting to be asked.
• Address basic customer questions and direct concerns to management when necessary.
• Support dealership CSI, KSI, and customer retention efforts.
• Represent Crain Kia of Fayetteville with professionalism and enthusiasm.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 pounds.
• Ability to stand, walk, and work outdoors for extended periods.

Success Measures

A successful Service Drive & Shop Attendant will:

• Ensure every customer is greeted within 30 seconds of arrival.
• Maintain a clean and organized service drive and shop environment.
• Support efficient vehicle flow throughout the service process.
• Keep loaner vehicles ready and available for customer use.
• Contribute to improved customer satisfaction and retention.
• Demonstrate reliability, urgency, and a positive attitude every day.

Core Values

At Crain Kia of Fayetteville, we expect every team member to demonstrate:

• Customer First
• Urgency
• Accountability
• Teamwork
• Professionalism
• Continuous Improvement

Job Type: Full-Time
Department: Service
Reports To: Service Manager / Service Director

"If we take care of the little things for our customers, they'll trust us with the big things."