Highlights
MICRO CENTER is the nation’s leading computer and electronics big box retailer, with more than 40,000 technology products and over 45 years of success built on deep expertise, a passion for innovation, and a steadfast commitment to customer service. You will lead the Knowledge Managers (KMs) who run each store’s Service department and, through them, the technicians and service associates who deliver for our customers every day.
Numbers & Facts
| Location | Fairfax, VA |
| Job Type | Full-time |
| Industry | Retail |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1979 |
| Website | http://www.microcenter.com/ |
Description
MICRO CENTER is the nation’s leading computer and electronics big box retailer, with more than 40,000 technology products and over 45 years of success built on deep expertise, a passion for innovation, and a steadfast commitment to customer service.
Our Service teams sit at the center of that promise. They repair, build, upgrade and support the technology our customers depend on, from everyday PCs to advanced 3D printing, edge AI and emerging maker solutions. Passion, Energy and Commitment are how we work, grow and win together.
About the Role
We are seeking a Service District Manager to lead the service and repair departments in 7 to 10 stores. You will lead the Knowledge Managers (KMs) who run each store’s Service department and, through them, the technicians and service associates who deliver for our customers every day. This is a senior role reporting to the Vice President, Retail Services at our corporate headquarters, and you will be a peer and partner to our General Managers and sales District Managers.
You will be one of only a handful of leaders accountable for a Service division that spans 30 stores nationwide. You will have real authority, direct visibility with senior leadership, and a clear mandate: build the strongest service district in the company and make Micro Center the best computer and electronics store in the world.
Compensation: $90,000 - $125,000 + quarterly bonus plan
What You’ll Own
- Customer experience. Own NPS and customer satisfaction across your district. Read what customers are actually saying, find the root cause behind complaints and escalations, and make sure every store resolves problems in the store, doing what is right for the customer.
- Technician productivity and quality. Drive labor productivity, turn time and same-day diagnosis. Hold clear, fair performance standards, coach to them, and act decisively when a store or technician is not meeting them.
- Revenue and profit. Grow service sales, protection-plan attach and complete-solution selling while managing the district budget, labor and scheduling to hit profit goals.
- Leaders and bench. Hire, develop and, when necessary, move KMs and supervisors. Set clear objectives, deliver honest feedback, and build a deep pipeline so every store has a ready successor.
- Data-led management. Live in the numbers. Use daily operating reports and comp-store benchmarking to spot gaps early, separate real causes from excuses, and build action plans that stick.
- Partnership with store and sales leadership. Build trusted relationships with GMs and sales District Managers. Visit your stores regularly, travel with sales leaders, and join district-wide business reviews with fellow leaders.
- Staffing and culture. Keep stores fully staffed with strong technicians, onboard new hires through training, and build a team environment that recognizes great work.
- Home Office partnership. Work closely with Finance, HR, Merchandising and Customer Relations to execute company programs and planning cycles.
What Success Looks Like in Year One
- Measurable gains in NPS and technician productivity in every store in your district.
- Profitable service sales growth across the district, driven by stronger protection-plan attach and complete-solution selling.
- Every store with a strong, accountable KM and a defined plan for any open or at-risk leadership role.
- Consistent, data-backed performance conversations in place with every KM, GM and DM partner.
- A district your peers want to learn from.
What We’re Looking For
Required
- 7+ years of progressive leadership in service, repair or technical operations, including 3+ years leading managers across multiple locations.
- A track record of improving customer satisfaction or NPS and technician or labor productivity at scale.
- Strong analytical skills: able to work from raw data to root cause and to a clear recommendation.
- Proven ability to coach, develop and hold managers accountable, including making difficult people decisions.
- Excellent communication and presentation skills, with credibility from the store floor to senior leadership.
- Willingness to travel extensively (domestic travel up to 75%).
- Must be located near one of the Micro Center stores.
Preferred
- Hands-on technical background in PC, electronics or device repair, or experience leading technicians.
- High-volume retail or big-box experience, and experience selling protection plans or service contracts.
- Bachelor’s degree, or equivalent experience.
Who Thrives Here
The best Service District Managers at Micro Center are customer-obsessed, direct but caring, and energized by raising other leaders. They are honest about what the data says, humble enough to learn from the stores, and relentless about follow-through. Internal candidates, including current Knowledge Managers ready for the next step, are strongly encouraged to apply.
Benefits That Support Your Growth and Well‑Being
- Medical, Dental & Vision Coverage for regular full‑time associates
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities to support continuous learning
- Paid Time Off for regular associates to rest, recharge and take care of what matters most
- 401(k) Retirement Plan with Company Match to help you plan for the future
- Industry‑Leading Vendor and Company Training to build your skills and product expertise
- Clear Career Growth and Advancement Opportunities across the organization
Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, growth and success for more than four decades, and it is what makes Micro Center an exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Company
About Us
MICRO CENTER is the nation’s leading computer and electronic device retailer! Our technology super store has an industry-leading 40,000+ selection of premier products and the most knowledgeable staff in the business. Founded in 1979 in Columbus, Ohio, we have grown steadily and profitably to a nationwide presence. Our brick-and-mortar stores attract a wide range of customers – from casual to tech-savvy – with highly trained associates who offer technical solutions in an immersive shopping environment. The recipient of many “Best of” and “Reader’s Choice” awards across the country, Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on selection, service and pricing!
There's nothing small about the way Micro Electronics sets up shop. The company sells computers and consumer electronics through more than 25 Micro Center stores in 16 states and an e-commerce site. The stores, which span up to 60,000 sq. ft., stock more than 40,000 products, including desktop and notebook computers from major makers (such as Apple, HP) and Micro Electronics' own WinBook and PowerSpec brands. Micro Electronics' computers are built by its International Products Sourcing Group (IPSG), which also supplies discounted computer gear.
Micro Center stores cater to tech enthusiasts with "Build Your Own" departments – which allow customers to assemble their computers from scratch – and "Knowledge Bars" up front where customers can speak with technicians. The chain distinguishes itself from its big-box competitors by stocking a wider assortment of products and employing a knowledgeable sales force.
HISTORY SNAPSHOT:
Founded in 1979 in Columbus, Ohio, Micro Center has been extremely successful and profitable for nearly 40 years in an industry that constantly undergoes rapid change. Micro Center locations exceed computer superstores in floor space, product selection and range of services. Micro Center is the store based on knowledge: a technical retailer designed to satisfy the needs of dedicated computer users.
Our stores are arranged so that both novice and experienced computer customers can find what they need, with the right level of assistance, at a cost competitive with any other option. Micro Center is both big and specialized, which means customers can gravitate to the level of assistance they want.
By pioneering its approach to selling personal computers, Micro Center has achieved strong relationships with product manufacturers and an understanding of what its customers need and want. From its early beginnings, Micro Center has grown to over one billion dollars per year in sales, serving customers from coast to coast. By delivering the best technology products and more of them, along with the long dedication to the computer industry, Micro Center will continue to be the technology customer’s One-Stop Shop.
CAREERS AT MICRO CENTER = MEANINGFUL WORK
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Micro Center's well-traveled promotion paths are examples of how hard work, loyalty, competitive spirit, and unwavering commitment to the customer take you and your career to new places.
BENEFITS & WELLNESS:
Micro Center offers a balance between personal and professional interests, competitive pay, an employee discount on merchandise, and a high-quality, competitive benefits program that is designed to be flexible in nature and comprehensive in scope. All associates who work on a full-time basis (at least 30 hours per week) are eligible to participate in our cafeteria benefits plan on the first of the month following 60 days of active service. Flexible schedules and tuition reimbursement are great benefits for our student or part-time workers as well! Micro Center is committed to supporting health and wellness goals for our associates by providing resources such as a monthly wellness newsletter, discounted gym memberships, wellness contests and challenges, exercise equipment for personal use, and much more!
OUR LEADERS:
Richard Mershad, President/ CEO
John Noble, Chief Financial Officer
Warren Beneson, Chief Merchandising Officer
Peggy Wolfe, Chief Operating Officer
Together, these senior executives comprise over 100 years of combined retail experience.
MICRO CENTER is the nation’s leading computer and electronic device retailer! Our technology super store has an industry-leading 40,000+ selection of premier products and the most knowledgeable staff in the business. Founded in 1979 in Columbus, Ohio, we have grown steadily and profitably to a nationwide presence. Our brick-and-mortar stores attract a wide range of customers – from casual to tech-savvy – with highly trained associates who offer technical solutions in an immersive shopping environment. The recipient of many “Best of” and “Reader’s Choice” awards across the country, Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on selection, service and pricing!
Technically, Your Best Career Move Ever
OUR STORES:There's nothing small about the way Micro Electronics sets up shop. The company sells computers and consumer electronics through more than 25 Micro Center stores in 16 states and an e-commerce site. The stores, which span up to 60,000 sq. ft., stock more than 40,000 products, including desktop and notebook computers from major makers (such as Apple, HP) and Micro Electronics' own WinBook and PowerSpec brands. Micro Electronics' computers are built by its International Products Sourcing Group (IPSG), which also supplies discounted computer gear.
Micro Center stores cater to tech enthusiasts with "Build Your Own" departments – which allow customers to assemble their computers from scratch – and "Knowledge Bars" up front where customers can speak with technicians. The chain distinguishes itself from its big-box competitors by stocking a wider assortment of products and employing a knowledgeable sales force.
HISTORY SNAPSHOT:
Founded in 1979 in Columbus, Ohio, Micro Center has been extremely successful and profitable for nearly 40 years in an industry that constantly undergoes rapid change. Micro Center locations exceed computer superstores in floor space, product selection and range of services. Micro Center is the store based on knowledge: a technical retailer designed to satisfy the needs of dedicated computer users.
Our stores are arranged so that both novice and experienced computer customers can find what they need, with the right level of assistance, at a cost competitive with any other option. Micro Center is both big and specialized, which means customers can gravitate to the level of assistance they want.
By pioneering its approach to selling personal computers, Micro Center has achieved strong relationships with product manufacturers and an understanding of what its customers need and want. From its early beginnings, Micro Center has grown to over one billion dollars per year in sales, serving customers from coast to coast. By delivering the best technology products and more of them, along with the long dedication to the computer industry, Micro Center will continue to be the technology customer’s One-Stop Shop.
CAREERS AT MICRO CENTER = MEANINGFUL WORK
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Micro Center's well-traveled promotion paths are examples of how hard work, loyalty, competitive spirit, and unwavering commitment to the customer take you and your career to new places.
- Associate training: Our associates take over 225,000 courses annually, in addition to monthly vendor onsite training.
- Leadership Development Program: Our associates, supervisors and managers are offered the opportunity to further develop their skills and grow their careers through our LDP training courses and mentoring.
- Junior Buyer & Corporate Trainee Program: Our associates have the opportunity to bring their talents to Home Office. Once they have been employed for two or more years in our stores, they can apply for the Micro Center Junior Buyer & Corporate Trainee Program. This program shows Micro Center’s commitment to growing talent from within.
“To say the Junior Buyer program is thorough is an understatement. I’ve learned so much about the company and how it operates. It has truly been an eye opening experience learning how all the departments of the company work together. Going through the program with other Junior Buyers was a great help too. It allowed us to learn from one another and work together on projects throughout the course of the program. It’s been very challenging, but is by far the best career decision I’ve ever made.” – D.F
“The Junior Buyer development program has been an exciting and challenging journey. It has given me the opportunity to see how our company operates at every level and provided me with the insight and tools to be a successful buyer. I’m grateful for the experience and excited to use everything I’ve learned to help our company grow.” – Z.S.
BENEFITS & WELLNESS:
Micro Center offers a balance between personal and professional interests, competitive pay, an employee discount on merchandise, and a high-quality, competitive benefits program that is designed to be flexible in nature and comprehensive in scope. All associates who work on a full-time basis (at least 30 hours per week) are eligible to participate in our cafeteria benefits plan on the first of the month following 60 days of active service. Flexible schedules and tuition reimbursement are great benefits for our student or part-time workers as well! Micro Center is committed to supporting health and wellness goals for our associates by providing resources such as a monthly wellness newsletter, discounted gym memberships, wellness contests and challenges, exercise equipment for personal use, and much more!
OUR LEADERS:
Richard Mershad, President/ CEO
John Noble, Chief Financial Officer
Warren Beneson, Chief Merchandising Officer
Peggy Wolfe, Chief Operating Officer
Together, these senior executives comprise over 100 years of combined retail experience.