Follow up on Service Technicians debriefing after daily call completion and after hours calls, working with Service Manager when needed. Generate and maintain Service Technicians work orders, creating clear notes for Service call/visit history.
Numbers & Facts
Location
Weymouth, MA
Description
Service Dispatcher Temporary (Poss temp to perm) Weymouth Ma
Established Mechanical Contractor is seeking an experienced HVACService Dispatch Coordinator.
Job Duties:
Answering phones and speaking with demanding clients on a consistent basis
Ability to triage competing demands for customer requirements and anticipate needs
Maintain pre-scheduled commitments for teams months in advance
Dispatch and manage the workload of assigned Service Technicians
Forecast Service Technicians schedule at least 2 to 3 days out and maintain the on-call schedule.
Generate and maintain Service Technicians work orders, creating clear notes for Service call/visit history.
Follow up on Service Technicians debriefing after daily call completion and after hours calls, working with Service Manager when needed.
Keep customers informed of Service Technicians arrival, potential schedule changes, etc.
Effectively resolve customer concerns, working with Service Manager as needed.
Create and maintain customer records in software system with detailed information.
Performs other clerical duties associated with role.
Education and Experience:
Minimum 5 years related customer service experience
Experience with HVAC or similar industry
Proficient with MS Office
Experience with dispatching software preferred
Skills and Abilities:
Self-motivated with advanced customer service skills.
Ability to commit to overtime when needed
Dependable, reliable and punctual.
Attention to detail, showing pride in work.
Excellent professional communication skills.
Ability to prioritize and multitask.
Professional attitude and appearance.
Meets commitments, gathers and analyzes information skillfully.
Ability to interact with all levels of company.
Must offer value in every business aspect, realizing how important their role is as well as the company's customer relationships.