Highlights
This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service. Duties: The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened.
Numbers & Facts
| Location | Hopkinton, MA |
| Industry | Other/Not Classified |
| Salary | $18–$19 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
Description
Job Title: Service Dispatch Specialist
Location: Hopkinton, MA
Duration: 8 Months
Duties:
The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.
Skills:
Strong customer service background.
Experience working in a call center environment.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Client experience is preferred but not required.
Prior dispatching experience preferred.
Education:
High school diploma or GED required.
Additional education in Business, Communications, or a related field is a plus.
Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.
Location: Hopkinton, MA
Duration: 8 Months
Duties:
The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.
Skills:
Strong customer service background.
Experience working in a call center environment.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Client experience is preferred but not required.
Prior dispatching experience preferred.
Education:
High school diploma or GED required.
Additional education in Business, Communications, or a related field is a plus.
Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.