| Location | Grapevine, TX |
Principle Volkswagen of Grapevine
Service Director
Who You Are
Principle Volkswagen of Grapevine is seeking a dynamic and results-driven Service Director to lead our rapidly growing dealership. You are a self-starter with a passion for solving challenges and managing multiple priorities with confidence. You thrive on building processes that drive efficiency, while also knowing when to innovate and adapt beyond the expected.
As a leader in the Service Director role, you are committed to developing and mentoring associates, helping them sharpen their skills and grow their careers. You understand that supporting your team is the foundation of long-term success, and you take pride in fostering an environment of collaboration, accountability, and growth.
Your enthusiasm, positivity, and drive inspire others across the dealership. You lead with energy and purpose, ensuring that both our associates and customers experience excellence at every touchpoint.
Who We Are
Our Purpose: Helping people move through life in a meaningful way.
Our Niche: Providing exceptional service as a trusted and caring friend.
Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People who foster our unique culture of giving exceptional care for our guests. We are DRIVEN by our Values.
DRIVEN by our Values
Dedicated - Dedicated to customer satisfaction and your growth-our customers are at the heart of everything we do, and we are equally committed to your success by providing opportunities for learning and advancement.
Results Oriented - Results-Oriented in everything we do-we don't just aim for success; we achieve it, recognizing and celebrating the real impact of your contributions.
Innovative - Innovative in solutions and services-embracing new ideas, technology, and continuous improvement to keep us ahead while fostering an environment that encourages fresh perspectives and forward-thinking solutions.
Values Centered - Values-Centered in our approach-integrity, ethics, and principles guide every decision, creating a culture of trust, respect, and inclusion where you feel valued.
Enthusiastic - Enthusiastic in delivering excellence-bringing passion, joy, and commitment to every experience while ensuring that your work is meaningful, fulfilling, and contributes to our collective success.
Nurturing - Nurturing long-term relationships and careers-because success is about building for the future, we invest in our Customers, OEM Partners, Vendors, Communities and our Associates, helping you grow beyond just a job into a lasting career.
Job Highlights / Benefits:
Our benefits and premiums have been compared to companies of like size locally to ensure that we are offering the best benefits at a competitive price.
Auto Purchase Discount
Service Discount
Christmas Savings Fund Program
Flex days
Vacation
Paid Holidays
Wellness Benefit Program
Medical Coverage
Dental Coverage
Vision Coverage
Long Term Disability
Short Term Disability
Supplemental Life Insurance
Group Life Insurance - company paid
401K Plan - With employer matching contributions
Tuition Reimbursement
Key Responsibilities
Customer Experience & CSI
Consistently maintain high CSI (Customer Satisfaction Index) and Net Promoter Scores above national and regional benchmarks.
Ensure an exceptional, loyalty-driven customer experience throughout the service journey.
Maintain a clean, professional, and retail-ready service area with clear pricing and product displays.
Team Leadership & Development
Recruit, retain, and develop top talent for all service and parts roles.
Train, coach, and motivate associates to exceed performance goals and deliver best-in-class service.
Foster a positive, results-oriented team culture aligned with company values.
Operational Excellence
Drive business performance through active involvement in day-to-day service and parts operations.
Oversee shop scheduling and work dispatch to optimize technician efficiency, minimize customer wait times, and maximize revenue.
Maintain accurate open RO (Repair Order) reports and ensure timely documentation, especially for warranty work.
Compliance & Quality Control
Ensure all repair work meets quality standards by working closely with technicians and dealership staff.
Maintain accurate records and adhere to dealership and manufacturer policies and processes.
Manage warranty claims and documentation to ensure timely payment and compliance.
Qualifications
Minimum 3 to 5 years of experience in a Service Director or equivalent leadership role.
Proven track record of achieving performance targets and improving customer satisfaction.
Strong leadership, team development, and coaching capabilities.
Excellent communication and interpersonal skills; fluency in English required.
Technologically adept with a desire to embrace new tools and systems.
Strong business and financial acumen with the ability to drive profitability.
Highly organized with strong follow-up and time management skills.
Valid state driver's license with a clean driving record.
Must pass a drug test and background check.
About Our People
We recruit and hire the top talent in the industry. We invest in our people through dozens of training programs offered internally and externally. Principle Auto understands the importance of taking care of its associates and maintaining a unique culture that fosters exceptional care for our guests.