Service Director / Dining Room Manager

Position Summary
The Service Director / Dining Room Manager is the senior front-of-house leader responsible for delivering a refined, welcoming, and highly personalized dining experience for the Members of Sewickley Heights Golf Club. This role sets the standard for service culture, professionalism, and hospitality across all dining outlets, while leading, training, and developing the service team.

This position is highly visible, member-facing, and hands-on, requiring a polished hospitality professional who understands the traditions and expectations of a premier private club while embracing modern service standards.

Core Purpose of the Role
• Elevate the Member dining experience
• Establish clear and consistent service standards
• Develop a professional, engaged service team
• Serve as a trusted ambassador between Members, staff, and leadership

Primary Responsibilities – Member Experience & Service Culture
• Serve as the primary front-of-house ambassador for SHGC dining operations
• Maintain a consistent presence on the dining room floor during peak periods
• Build relationships with Members, learning names and preferences
• Lead service recovery efforts promptly and professionally
• Actively solicit and respond to Member feedback

Dining Room Operations
• Oversee daily à la carte dining and event operations as needed
• Manage reservations, pacing, and dining room flow
• Ensure dining spaces are staged and service-ready
• Enforce uniform and grooming standards
• Coordinate closely with the Executive Chef

Staff Leadership & Training
• Recruit, onboard, and train service staff
• Lead pre-shift meetings and service briefings
• Develop and enforce service SOPs
• Mentor Captains and senior staff
• Schedule staff efficiently

Events & Club Functions
• Oversee front-of-house execution for member events
• Collaborate on staffing and run-of-show execution
• Maintain consistent standards across all events

Administrative & Financial Oversight
• Assist with labor management
• Monitor service supplies and equipment
• Maintain service logs and documentation
• Participate in planning and evaluations

Qualifications
Required:
• Minimum 5 years of front-of-house management experience
• Strong leadership and communication skills
• Deep understanding of private club service standards
Preferred:
• Private club experience
• Wine or service education
• POS and club system experience

Measures of Success
• Positive Member dining feedback
• Strong staff retention
• Consistent service execution
• Alignment with SHGC culture and standards

Benefits

• Simple IRA
• Simple IRA Matching
• Dental Insurance
• Employee Discount
• Health Insurance
• Paid Time Off
• Vision Insurance

 

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