**Job Title: Service Director**
**Location:** Bertera Nissan, Manchester
**Salary Range:** $140,000 - $180,000
**Job Overview:**
Bertera Nissan in Manchester is seeking an experienced and dynamic Service Director to join our team. This is a key leadership role responsible for overseeing the service department, ensuring exceptional customer satisfaction, and promoting operational efficiency. The ideal candidate will have a strong background in automotive service management, proven leadership skills, and a passion for driving team success.
**Key Responsibilities:**
- Lead and manage the service department, ensuring a high level of customer service is consistently delivered.
- Develop and implement strategies to increase service department efficiency and profitability.
- Monitor and improve shop productivity, customer satisfaction index (CSI), and work quality.
- Recruit, train, and develop service department staff, fostering a team-oriented environment.
- Set and achieve performance targets, managing budgets and forecasts to drive service department growth.
- Ensure compliance with all company policies and governmental regulations.
- Maintain accurate records and provide regular reports on department performance to senior management.
**Qualifications:**
- Proven experience in a leadership role within an automotive service department.
- Strong understanding of automotive technology and repair processes.
- Excellent customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient in using service management software and Microsoft Office Suite.
- Strong leadership and team development skills.
- Bachelor's degree in business, automotive technology, or a related field preferred.
**Benefits:**
- Competitive salary range of $140,000 - $180,000, commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing professional development opportunities.
- Employee discounts on vehicle purchases, parts, and services.
If you are a motivated leader with a proven track record in automotive service management and are ready to take on a rewarding challenge, we encourage you to apply for this exciting opportunity at Bertera Nissan in Manchester.