Service Desk Transition Lead - Onsite

Genesis10 is currently seeking a Service Desk Transition Lead for a contract position with a Global Manufacturing Company located in Minneapolis, MN. This is a 3 month contract opportunity.

Compensation: $75.00 - $80.00 per hour, W2, based on qualifications

Position Overview:
This role requires demonstrated experience transitioning IT Service Desk operations from an MSP to an internal support organization. The ideal candidate must have previously led at least one successful Service Desk insourcing initiative and will be responsible for driving knowledge transfer, operational readiness, cutover execution, vendor disengagement, and hypercare stabilization with minimal oversight.

Key Responsibilities:

• Drive knowledge transfer, operational readiness, cutover execution, vendor disengagement, and hypercare stabilization
• Manage vendor disengagement and knowledge transfer programs
• Coordinate cross-functional IT teams during service transitions

Primary Requirements:

• Must have previously led at least one successful MSP-to-internal Service Desk transition from start through hypercare
• 7+ years of IT Service Desk leadership or transition management experience
• Experience working within ITIL-based service management environments
• Experience managing vendor disengagement and knowledge transfer programs
• Ability to drive initiatives with minimal oversight and project management-like skills

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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