Service Desk - Student Worker (SUMMER)

Service Desk - Student Worker

Employment Type Student EmployeeHourly Rate 10.00

Special Note: All students are required to read the BU Student Employment Policy prior to submitting an application. All Federal Work-Study students should read the program rules and regulations located at http://www.belmont.edu/sfs/employment/fws.html

Primary Duties and Responsibilities

Perform various tasks for the Service Desk, including pick up and delivery of computer equipment, paper for Bruin Print stations, and basic troubleshooting of computer equipment and AV gear in classrooms.

Student Worker will answer phones and create service tickets to be escalated to technicians.

Working Conditions: Walking indoors and outdoors. Must be able to lift up to 50lbs.

Required Qualifications

Basic computer knowledge.

Software familiarity including operating systems, Microsoft Office, and various browsers.

Hardware familiarity including, monitors, control panels, desktop and laptop computers.

Must be able to answer phones in a timely manner and follow workflow to create and escalate tickets.

Training will be provided.

Required EducationMust be enrolled as a student at Belmont University. No specific department required, Computer Science is a plus Required ExperienceBasic customer service experience required