Service Desk Specialist All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!SalaryBase Salary: $23.84 - $27.61/hourlyThe expected compensation range for this position represents a good faith estimate for this position and the specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, experience, and/or FTE.Benefits eligibility includes (but not limited to):Generous paid time off, including holidays and personal daysWide-ranging healthcare coverage with options to fit your needsFlexible accounts for medical savings and expensesSupportive services through the Employee Assistance ProgramAccess to exclusive discounts on entertainment, travel, dining, and moreRetirement savings plan with contributions from the employerRecognition opportunities through performance-based awardsAbout UsThis mission of Canvas Health is to bring hope, healing, and recovery to people's lives.Canvas Health's mental health and substance use disorder providers, clinicians, and staff bring their diverse lived experience to help inform and guide the care they provide to clients. Our integrated programs and services offer coordinated care to people of all ages in their homes, the community, and in our clinics. We strive for excellence in clinical care as we serve those living with mental illness, substance use disorders, crisis, unstable housing, and trauma. Canvas Health is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) specializing in serving clients who are on Medicaid.ScheduleMonday to Friday 8:30am – 5pmLocationOakdale, MNPosition SummaryThis position is primarily responsible for staff support of issues that are sent to IT via the issue ticket system. Being a team member to assist working on network uptime, maintenance, upgrades and oversight, including virtualization components, hardware, and storage. Additionally, this position supports and enhances the overall IT services across multiple sites and specializations including hardware maintenance and upgrades, network related issues, application support, enforcing IT policies, and maintaining the highest possible level of customer service and security.MINIMUM QUALIFICATIONSAssociate's degree in computer scienceExperience working in a helpdesk or technology support department, with a proven track record of success may be considered in place of a degree.Strong customer service skills1+ years of hands-on experience troubleshooting computers or servers requiredPREFERRED QUALIFICATIONSCertifications in A+, Network+, or related fields are preferredExperience working with and/or delivering services to diverse populationsExperience working with Microsoft Server software, including Active Directory preferredExperience troubleshooting Microsoft Windows 10 and Microsoft Office preferredExperience working with a ticketing system preferredExperience with remote user support preferredCanvas Health is an Equal Opportunity Employer committed to creating a diverse workforce. Canvas Health will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, sexual orientation or perceived sexual orientation, gender identity, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Job Posted by ApplicantPro